Please listen carefully, as our options have changed
November 9, 2010 9:51 AM Subscribe
My place of employment has a long and convoluted phone tree that our clients have to wade through when they call in. No one in the organization seems to have written everything down in one place, and I'm trying to create a...document?...that allows us to conceptualize which of our menu options lead where, and what they say at each point. What's the best/easiest way to do this and make it useful?
posted by cheeken to computers & internet (12 answers total) 2 users marked this as a favorite
I thought about using PowerPoint, and hyperlinking menu options to other slides in the presentation. For example, the first slide has the three main phone numbers (yes, I'm aware that's its own problem), and then each phone number is linked to a subsequent slide that also has links to subsequent menu options (ie, press 1, press 2...)
I also thought that some kind of internal wiki document might be good, with a web of links similar to that explained in the PowerPoint example, but that something about using a wiki made a little more sense. But, the learning curve is steeper here, as I've not used wikis much before.
I also wondered about just a long html document that we could fire up in Firefox and click around on.
I'd use Visio, or some other org charting program, but I want to include the text of what is said at each juncture, in addition to the options, and that seemed to be too much stuff to put into an org chart.
What are your thoughts on the best way to develop a good picture of the current state of our phone tree (and to make it editable as we improve and make it better)?