Where's my mail?
October 21, 2010 8:18 AM Subscribe
I am missing four weeks of mail by virtue of the USPS screwing up. Help!
I filed for a change of address/mail forwarding for myself and my recently deceased mother. Mail did not come for a while; much longer than the standard waiting time between the effective date of the forwarding.
I called the 800 USPS number and was assigned a case number. A day or two later, someone from my old post office called me. Apparently they screwed up the forwarding date by several weeks; entirely their fault as he double-checked the date and realized there was a mistake. He stated the mail wasn't there and wasn't in the holding room they have. He informed me there's a place mail goes to for forwarding, but he had no information or any other way to help me. I called the new post office who told me that they could not help me either. They couldn't even tell me if there was any mail there for me as the only person who knows is the carrier, who wasn't there.
I called the 800 number back, at which point they told me that after being assigned a case number (which he couldn't find in the system) and receiving a call from a post office, my next step was to go to Consumer Affairs. Yes. They told me that the next step to take was to complain about them to a third party agency. I asked to speak to a supervisor at which point I was put on hold for ten minutes and then told none was available.
The next day I got a letter with the yellow forward sticker and also a letter with the old address, no forwarding sticker, and a handwritten "RETURN TO SENDER" on it. Now, the mail boxes in my building are only accessible by the keybearer, the postal worker and the super, which means, more likely than not, the postal worker put it in there.
I called the 800 number again, opened up a new case (not telling them I had an old case open) and was told I would be contacted by someone in 48 hours. I told them to not have the old post office contact me because they were useless the first time. It has been three days and no phone call. I have received a few more pieces of forwarded mail, but at least three to four weeks of mail are missing.
What the hell do I do? Where's my mail? There's really, really important stuff in there that could very easily lead to identity theft.