Will Apple fix my phone if I have fixed part of it myself?
October 8, 2010 7:47 PM Subscribe
Will Apple service my iPhone 'out of warranty' if it has been repaired with a 3rd party part? (Complicated circumstances within.)
posted by iktomi to Computers & Internet (5 answers total)
My iPhone (3GS, 32gb) suffered two different (and I think unrelated) misfortunes recently.
First, syncing became erratic. It would occasionally fail with a message that "iPhone could not sync. The required file could not be found." The phone itself still worked, though.
Some time after this, I was out for a walk. I dropped the phone and cracked the glass/digitizer (but not the LCD).
I was using it cracked for a while, simply because it was easier than getting all the paperwork together for a repair. The phone continued to have problems syncing, so I decided to try a software restore. As far as I can tell, the glass was the only thing damaged in the fall.
The restore essentially bricked my phone. It failed with "error 9", and ended up stuck at the "connect to iTunes" screen. I tried a few more times to restore from DFU mode and it occasionally produced some other interesting error codes, the common thread of which was that the device was disconnecting or not communicating correctly with the USB controller. Never restored correctly, however.
I got the idea that I'd replace the digitizer myself, and then use my American Express extended warranty coverage (which extends the terms of the mfg warranty) to get the phone fixed. It was only after I had purchased the part and done the replacement that I realized that Apple won't repair things that have been touched by non-specialist hands. (To make matters worse, I tore the "do not remove" sticker in the process of replacing the digitizer.)
Do I stand a chance of having my repair covered? How closely do they look at these things?