Replacing Comcast in Baltimore
June 9, 2010 7:17 AM Subscribe
Sick of Comcast and want to switch to something else...anything. Looking for suggestions to replace Comcast internet in Baltimore.
posted by tandemrepeat to Computers & Internet (12 answers total) 3 users marked this as a favorite
So - I just moved within Baltimore city. With some trepidation from earlier experiences (I have a cable card in a TiVo and my own modem), I set up an appointment (two weeks ago) to transfer service on June 8th.
Of course, I spent 6.5 hours waiting (and quietly seething) for a Comcast technician to arrive - he arrived 6 phone calls and 3.5 hours after the appointment window - the technician did nothing apart from add a new cable from the wall socket to the TV (instead of the TiVo), stare mystified at the cable box outside & proclaim that he knew nothing about cable cards. I still have no internet or cable service. In response to 4 phone calls to friendly CS robots (3 disconnected), Comcast are rolling a truck for Sunday morning between 7 and 10am (!).
It took several beers for me to calm down last night - I missed several key meetings for this run-around...the implacable indifference of this company is infuriating.
Life is too short to deal with this company - I've hit my limit. I'm in a house and can switch to satellite easily - no problems with line of sight to southern sky. Internet is the problem. Verizon FIOS is not available thanks to Comcast monopoly within city limits. I'm looking for internet access for multiple computers (PC and Mac, wired and wireless) that is reliable and and as fast as possible without having to deal with Comcast. I am willing and able to pay for it. Any ideas/experience from the hive mind?