Typo or Scam - 23 Hour Service??
February 22, 2010 4:55 PM Subscribe
What does the term "23 Hour Service" when used by the service & repair industry?
posted by jspierre to work & money (9 answers total) 1 user marked this as a favorite
I was looking for plumbing information online and came across several companies that offer "23 Hour Service" or "23 Hour Emergency Service" or something to that effect. I thought the first couple of sites were a typo, but it appears on many
plumbing companies' sites. I also see it on HVAC companies, as well. Is this some sort of scam that these service industries are visiting upon consumers in the form of a "gotcha"? What I'm thinking is that they offer 23 Hour Service, you believe you're getting 24 Hour service, so when you call in the middle of the night with an emergency and they don't answer, they can say you called during the 24th hour, when they're not available. Seems silly to me, but something screwy is going on here.
Who benefits if that is the case? Seems like you'd only anger your customers when they really need you the most...not really good for business is it?
This page of search results
This page of other search results.
So...what exactly is 23 Hour Service? Any clue?