Help me cancel my Japanese cellphone contract

January 25, 2005 12:13 PM

I have a cellphone contract with J-Phone in Tokyo that just renewed itself for another year. The problem with that is that I'm no longer in Tokyo. The English J-Phone website says I must report in person to cancel my contract. This is not a possibility. Is there another option I have for canceling this contract?

Would it be possible to do it through my credit card company? I don't speak any Japanese, or know anyone currently in Japan who might be able to impersonate me well enough to cancel it for me. Anyone have any experience with something like this?

posted by deafmute to Technology (2 answers total)

Your credit card company is your friend. They want to keep you happy so you don't leave them. Call them up and tell them you have a subscription based service that you are trying to cancel and they will not let you cancel it. Tell them you want to disbute the charges and issue a chargeback to the merchant. That'll take care of it. If it was a domestic cell phone company you would and should worry about collection agencies and what not, but since they're in Japan and beind jerks about making you cancel it in person I don't think you have to worry about that.

Trust me, your credit card company will take care of this for you.
posted by pwb503 at 3:57 PM on January 25, 2005

Response by poster: Thanks!
posted by deafmute at 8:28 PM on January 25, 2005