Moving to Oakland: who's the best internet service provider?
January 1, 2010 2:53 PM Subscribe
I currently live in San Francisco where I use WebPass, which I adore. It's by far the best ISP I've ever had: cheap, lightning-fast, and impeccable customer service.
Now I am moving to the East Bay, and I need a new provider. I'm a really heavy internet user, so this is an important decision for me –--- please help me make a good one.
posted by Susan PG to computers & internet (8 answers total) 3 users marked this as a favorite
* I use the internet for normal, basic stuff like reading, transactions and watching video. The single most important thing to me is speed. Second most important is reliability.
* I just want to go online. I don't want a “package” with bundled stuff like landline phone services, TV, “security features,” e-mail addresses, and so on.
* If the service is reliable, I won't ever need customer service. If I do need it, though, I'd prefer if it were more human rather than corporate – e.g., no call trees, no help scripts, and no need to repeat my account number a million times.
* Cheap is good, but simple is even better. I don't want to have to scrutinize and validate my bills every month: I want a flat, stable, predictable price.
Generally, I am pretty sure I'd prefer a smaller, smarter ISP to for example ComCast or ATT. (Like I said, WebPass is perfect for me.) But I don't know who those providers are in Oakland. If you do know, please help!