After porting a number from Virgin Mobile to Page Plus, I don't receive text messages from people on the AT&T network.
Page Plus is a small MVNO
cell phone provider that "rents" space on the Verizon network. This is all in the US.
I ported my number to them from Virgin Mobile about two months ago. Everything seemed to have gone OK until I figured out that texts from people who have AT&T were not coming through. (I have tested this several times with several people. They get no indication that the text has not gone through, and I get no indication that a text has been sent.) Texts from Verizon and US Cellular are fine; I don't seem to know anyone on Sprint or T-Mobile, so I'm not sure about those. People on any network seem to *receive* my texts just fine.
Strange thing: after porting, I was still able to log in to my Virgin Mobile account online. And whaddya know, I could see a record of texts received from those AT&T numbers there. (Incidentally, Page Plus has no such online account management feature where you can see that someone with a particular cell number has sent you a text.)
I called Page Plus about my problem and mentioned what I'd noticed about seeing the record of the texts in my VM account online. They told me that I needed to speak to Virgin Mobile to have them fully close and delete the account, and that would solve the problem. I have since called Virgin Mobile several times. They swear to me that they have closed and deleted the account, and I can no longer log in to account management online, but the texts from people with AT&T still do not come through.
I've called Page Plus customer support again numerous times. They have "reset my account" and "reprogrammed my phone" a bunch of times, neither of which helped. Then they told me there was nothing else they could do because I use an unlocked CDMA phone/handset rather than a phone I purchased from them, and insisted that the issue must be my phone's software, which they cannot troubleshoot. That seems pretty ridiculous to me - it seems pretty apparent that it's a network issue.
ANYWAY - after pushing and threatening to contact the Better Business Bureau, I finally got tech support there to acknowledge that it might not be an issue with the phone/handset I use, and agree to troubleshoot what they can on their end, but without guarantees since "it could still be your phone." They're doing that now, but I suspect I still may need to make some suggestions for how they proceed in order to get this resolved. I'm supposed to call them back tonight.
SO - what could be causing this issue? Are there any concrete suggestions I can make to them (either Page Plus or Virgin Mobile's customer service) for how to resolve it?
Do you think there is a snowball's chance in hell that this is an issue with my phone (Samsung SCH-i760)? If all else fails is there some intermediary inter-carrier text-directing entity I can speak to directly to try to get this fixed? I've googled and read and posted a bunch on HowardForums, and seen some people with similar issues, but that hasn't gotten me anywhere.