I just want some answers!
December 20, 2009 8:47 AM Subscribe
How do I actually get the documentation that I have been asking for at work?
posted by soelo to Work & Money (6 answers total) 1 user marked this as a favorite
I am already looking for a new job, so no need to give me that advice.
At work, there have been many new projects lately with lots of misunderstandings or just unclear directions from our supervisors. In a recent meeting, my first question was how often they wanted the data and they could not tell me weekly or monthly. We went forward assuming weekly, but there has still not been any specific answer.
I've been in this role for nine years, and two years ago our direct supervisor changed from one who required (and wrote) documentation for new projects to one who is much more laid back. This is when the smaller problems became much bigger. Most of these projects do not come from him, but from his boss or other people at that level in our department. I feel as if they know he won't stand up to them so they walk all over him, and by extension us.
In order to solve this problem, I have suggested that we use Sharepoint to document the details of projects. Other groups in our department use it, but my supervisor has ignored my suggestions. He has not said why, but I suspect he is afraid of learning new software. In the meantime, we still have these problems. When I have time, I can document some of my work and try to keep up with the new projects. But I have no training in documentation, plus we have a group who does the documentation for most of the other groups, but they don't support us.
I am not out to prove that we are always right. I know we make mistakes, but I am tired of seeing us blamed for anything that goes wrong. We feel scapegoated, like we are pawns in the sick game of office politics.
So, I'd like suggestions on how to get the documentation and clear answers that we need.