Any Apple Certified Macintosh Technicians in the house? How difficult was it for you to get certified?
has been asked before but I want to expand on it.
I manage all the Macintosh computers at my work. I also setup my office location as a Apple Self Servicing center, which means, among other things, I am allowed to access Apple service resources (order parts, look up service manuals, etc) just like a regular Apple repair store can. But the difference between me and a real repair place is that I can't do official warranty repairs, because no one on my staff has been certified by Apple to do them. Fortunately one of the perks of being a self servicing center is free access to on-line training to become certified.
My primary duties at work are managing software installs and servers. I deal with about 150 Macs at work, almost half of them are laptops, and I guesstimate no more than 10% of those need some kind of warranty repair during the 3 years of Applecare. I'll do the occasional repair but only if it's out of warranty. I've always tinkered with taking apart computers but only for the occasional hobby.
Looking over the course topics, the software side is pretty elementary to me, but the hardware topics seems (naturally) extensive and complicated. The training courses cover the ins and outs of the guts of every Mac of the past 4-5 years. In my job I've typically only work on Mac towers (G5/Mac Pros) and PowerBooks and MacBook Pros (when I mean work on, I mean things like power supply removals, cracked LCD replacements, etc). I don't have much hands on experience with lower end hardware such as Minis and iMacs.
So my question is, how hard core should I brush up on Macs i'm unfamiliar with? If I replaced a drive in a Macbook Pro would it be safe to say that the MacBook Air would be just as easy if i just glanced over the instructions? During test time, will they quiz me on every model? Will they do something like give me an iMac and tell me to take it apart and reassemble? Do you think it's worth it for an IT guy like me to get certified? I don't plan to be a technician.It's more of a job convenience for me than anything else.
Feel free to PM me if you feel that you're bound by an Apple NDA or whatever.