How do I get my package that's been "Inbound Into Customs" in NY for 12+ days?
September 15, 2009 9:37 PM Subscribe
My perfectly boring package from Sweden has been listed as "Inbound Into Customs" since September 4. How can I find out what the problem is? Can I get it cleared somehow?
posted by gemmy to Shopping (10 answers total)
I purchased some Swedish foods (some soft thinbread, a tube of cheese, a box of pearl sugar, a container of baking molasses, and two bags of licorice candy) from an online retailer - a mom & pop type shop that I've used successfully several times before. They shipped the package from Sweden on September 2, and the USPS tracking tool shows it arriving in New York on September 4. Since then, however, the package status has been "Inbound Into Customs" with no further updates. (Compare with my last three orders from them, which got to me in 4-5 days.)
I asked the store if they knew what was up - they say that they have never had this happen before, and their local post office doesn't know why it's been delayed so long. I talked to my postman and to a clerk at my post office, and neither of them had any suggestions or insights. Searching online for others in the same situation, my case seems a bit odd because a) it's taking more than 4-5 days to clear customs, b) the package doesn't contain even possible contraband of any kind, and c) it doesn't contain enough of anything to make them suspect that it's for re-sale.
I'm extra pissed about the whole thing because the bread and cheese would have been fine after five or six days in transit, but will be stale/spoiled now. And I craved it so...
Have you had this happen to you, and if so how did it turn out? Will they send me some sort of form to explain what happened to my package, and if so when? Can I find out what the problem is? Can I get it cleared somehow by explaining the contents? Any idea why this very boring package would be stuck in customs so long? Any help would be appreciated.