AT&T, I DEMAND GOOD PHONE RECEPTION!!!
July 27, 2009 9:54 AM Subscribe
Cellular reception is horrible in my area. I get at least 2 dropped calls during my commute to work, and every cellphone I've used is generally worthless indoors. What's the best way to pester my service provider into fixing this?
posted by Zeker to Technology (9 answers total)
I live in central coast California and spend at least 2 hours a day traveling up and down the 101 (between Salinas and San Luis Obispo). If I take an entire trip down the 101 between those two cities, WITHOUT FAIL I will get AT LEAST 2 dropped calls. I've switched cellphones twice (previously a Samsung Eternity, currently a Sony Ericcson slider).
Outside my own home (in the middle of town, I don't live out in the woods or anything) AT&T gives me an average of 2-3 bars out of 5 for reception. Indoors, however, my phone is absolutely worthless. It doesn't matter who's home I'm under, the process I endure to send a single text message consists of either:
A) Gingerly placing the phone on a stationary surface, pressing the send button while simultaneously observing if my finger on the button increases or decreases the reception enough for the message to send.
B) Constantly checking the outbox to ensure that the message went through... and that it went to the right person.
C) Playing peek-a-boo with my single, disappearing reception bar. PEEKAB... awwww it's gone :(..... WHOAH! PEEKABOOOO.... damn, gone agai--- OH GOD! :D PEE--- BASTARD COME BACK!
D) Pacing around the house for a sweet spot. I find that being in front of mirrors improves the chances of getting a signal for some reason. Also, laying the phone on a solid surface increases reception. I think the accelerometer changes how the antenna interacts with the signal... but I dunno, I'm just guessing/talking out of my ass here.
E) Giving up and walking outside.
I honestly feel that my plea will fall on deaf ears if I call AT&T. The only way they'd give a damn is if I'm a big company who has lots of business with them, or if I threaten to cancel my accounts... but lately, they don't seem to respond to that anymore (I call them on occasion for my company and they're still lousy). In fact, I don't feel I should be paying for such a crappy service since it doesn't work as well as promised. Is there anything I can do to get better service? Anyone I can call that would actually do something about it?
If you work for AT&T... FOR THE LOVE OF GOD PASS THIS ON TO YOUR SUPERIORS. I'd switch carriers, but I already signed another slave contract for 2 years and I still got another year to go.