Why is my mom's Gmail account constantly CAPTCHA'ing her?
April 28, 2009 7:18 PM Subscribe
My mom's Gmail account keeps throwing up the CAPTCHA at login, blocking her mail clients. Why?
posted by woot to computers & internet (9 answers total)
We use Google Apps for IMAP access to a family domain and it's worked great for over a year. But within the last month, my mom's Mac Mail (10.5.6, updates current) and iPhone (1st gen) have been unable to access her account with IMAP. When we troubleshoot (over the phone), it appears that Google keeps putting up a CAPTCHA for her web login, and so her IMAP clients can't connect.
This keeps happening, but only to my mom's account. We will "fix" it for a day or two but then the CAPTCHA goes back up. We can get her mail clients working so I know we have the right settings, but the fix seems to "expire."
What could be causing this? Is someone banging away at her email account, and Google's throwing up the CAPTCHA in self-defense? Is there a benign explanation for this, or should I worry that someone's trying to get into her mail?
She's pretty good about avoiding viruses and suspicious stuff -- she came close to logging into a bank phishing site a few years ago and learned her lesson -- but I can't guarantee she hasn't done something dumb. She is on a Mac (and always has been) and I don't think she's used a PC to access email in years. I know Macs aren't virus-free but I'm having a hard time connecting this Gmail behavior to her computer.
What's going on? Anyone heard of this happening? What should I do?
Thanks. I apologize in advance if I only have partial info here -- I'm working on this with her over the phone and you know how it is with parents and remote tech support.