I can't get online
April 27, 2009 12:22 PM Subscribe
Norton detected a virus (?), Downloader.MisleadApp, on my laptop. According to Norton, the problem has been "fixed." But ever since then, I cannot access the Internet. How do I get back online?
posted by ihavepromisestokeep to Computers & Internet (8 answers total)
So, here is the story:
Some fishy computer activity made me think my laptop was infected. I ran Norton, which detected the Downloader.MisleadApp (which I think is some kind of generic term?). Norton says the security threat is "high" but doesn't seem to be able to resolve the issue. I download updates to Norton and run the scan again. I click "fix" on Norton and it seems to successfully take care of it. Ever since then I have not been able to access the Internet.
I have wireless internet, and according to my computer, the connection is excellent. I called my Internet Service Provider and they suggested that Norton caused the problem in resolving the virus issue by making my security settings extra high. They said I should "turn off" Norton and then turn it back on. I happily said "OK," thinking my Internet troubles were behind me and that birds would sing again. But after I hung up, I realized I didn't know what they meant by "turn off." Uninstall? I didn't do that, but I did turn off certain things for a few minutes. For instance, there is the option of turning spyware protection off. I tried that but still couldn't get online.
Argh. So, I'm frustrated and obviously naive about all this stuff and not sure what to do next. If it is relevant, I have a sony vaio and use Windows XP. What do I do now??