Do I refund the shipping difference?
March 6, 2009 10:53 AM Subscribe
Sold internationally on eBay (I'll never do it again) but couldn't ship via the method the buyer wanted. Do I refund the difference, or chalk it up to lessons learned?
posted by littlerobothead to Work & Money (15 answers total)
This was an Acer Netbook. I reluctantly sold it internationally and it finally arrived (after almost two weeks). But, as it was used merchandise, I couldn't ship it UPS, the method I estimated for. Instead, I had to send it International Parcel Post which took longer but was a bit cheaper.
I sell frequently, and typically make a dollar or two on shipping because estimates vary. Is there some critical limit at which I should refund shipping costs? Is it $20? $10?
The buyer said he knew this would happen since he eBays a lot, too. However, he still wants the difference back. Should I give it to him? Seems to me I've gone out of way at this point, and given that the shipping was an estimate anyway I feel I don't owe him anything.
What say you, hivemind?