My Toshiba laptop is narcoleptic - help!
February 9, 2009 5:26 PM Subscribe
My computer abruptly shuts off during normal operation. Please help!
posted by Salvor Hardin to computers & internet (15 answers total) 1 user marked this as a favorite
I own a Toshiba Satellite A215 which runs Windows Vista. Ever since I bought it, it has exhibited a strange behavior. During normal operation, the screen abruptly goes black (with the backlight still on). The "on" indicator remains lit, but it is completely unresponsive to any input except holding down the power button (manual shut-down). I can then restart it normally. Out of a sample of several dozen incidents, this has only happened when the computer was not plugged in, and it happens fairly consistently when I leave it unplugged (within 20 minutes). Note that the battery does not read as empty - it often happens when it shows fully charged (before and after the incident).
While annoying, that is avoidable, and it isn't the main problem (I don't even know if it's related to the main problem). Today, my computer started abruptly shutting off during normal operation, even when plugged in. This time it really shuts off (no screen backlight). Whenever it does this (within about 10 min of turning it on), the "on" and "CPU" and "battery" indicator lights flicker weakly for a few seconds, then go dark. After that it can be restarted. This seems like a really bad sign. Note that this behavior is also not at all correlated with an empty battery. It is under warranty at BestBuy, but (for only slightly irrational reasons), I strongly dislike dealing with BestBuy. Plus, it would be a real pain to go without a computer for a while.
What are the chances that this is an easy fix? Could getting a new battery possible fix this? Any ideas what's going on or how to make it right again? Any suggestions will be greatly appreciated, and I'd be happy to provide more information if needed. Thank you!!