Digital Immunodeficiency Disorder?
January 25, 2009 5:44 PM Subscribe
My laptop's been infected by something that is interfering with all the usual solutions. Please help!
posted by Rhaomi to Computers & Internet (30 answers total) 21 users marked this as a favorite
After the recent hacking attempt that brought down Mefi, I scanned my laptop for any problems it may have picked up from it. AVG detected one threat, a trojan, which it promptly deleted. But that wasn't quick enough, apparently.
Now, my Windows XP setup is exhibiting weird behavior all around, and everything I've tried to do to fix it has been blocked. Here are all the symptoms:
Firewall - was originally turned off; I'm not sure for how long. I've since turned it back on.
Security software - AVG isn't detecting anything, but there's obviously something still wrong. Attempting to update the virus database throws an error. Most troubling, I cannot install the newest version of AVG as its website is blocked. Ditto for all the other major antivirus vendors -- trying to access their websites results in a page error.
Tech support sites - Same as above. Something is blocking all attempts to connect to the major tech help sites. I knew enough to check my hosts file, but can see no problems there. At least AskMe still works...
Google search - Searching Google for solutions leads to a standard results page. But when I click on a result, instead of going to the relevant page, it opens up a new tab and goes to a random spam site. This happens on Yahoo and other search sites as well. I can still get to the page I want by copying the URL and pasting, but it's slowing me down. And of course any link that points to a support site won't work.
Other browsers - I'd been using Firefox 3 up to this point, so I tried the other browsers on my system on the off chance they'd work better. No luck -- Google Chrome refuses to connect to *any* website, and Internet Explorer crashes immediately after launching.
System Restore - fed up with all the problems, I tried to roll back my system to a point before the infection. But to my great surprise, all the old system restore points have been deleted.
So to sum up: AV software is borked, security and support sites are blocked, searching is hampered, and I can't go back to an older system configuration. Any ideas?
PS: I know you are not my tech support, but like I said, all the more dedicated help sites I'd normally consult have been disappeared. Thanks for your time and patience!