Denied boarding on overbooked flight - now wish to be pampered by airline. Advice?
October 19, 2008 8:48 PM Subscribe
I got bumped from a US Air flight (involuntarily) after the gate agent made an error and let *all* the bump volunteers board. How can I get US Air to go above and beyond their default offer?
posted by zippy to Travel & Transportation (13 answers total) 2 users marked this as a favorite
I paid big money (> $1200) for the flight (round trip cross-country US flight)
The e-ticket did not have me in an assigned seat on the second leg of my return (PHL->SFO), even though I chose seats when booking (through Orbitz).
Long story short. US Air overbooked the flight from PHL to SFO and bumped me involuntarily.
The twist? The gate agent had called for volunteers to be bumped, and then at final boarding let all of the board. She told them she didn't need them and that they would be flying!
she had some newbie assistant who I think miscounted the passengers who boarded
This was the last flight of the day, so US Air booked me on their first flight the next morning.
I want more than a $200 flight voucher and a meal coupon.
More specifically, I'd like advice on the following (the more detailed and specific, the better. I'm exhausted, my flight's early tomorrow).
- what's the best strategy to get an upgrade to first class on my flight tomorrow morning?
- they failed to use their bump volunteers. How can I get them to make good on this error? what, if anything, should I ask for?
- is there a best way to contact US Air about this? A specific number would be great. If it helps, I'm in their frequent flier program. US Air's website has contradictory info about where to call / email for a flight that *was* yesterday but is now tomorrow.
Thank you, all. I am so tired and cranky, but promise to be nice to all the US Air employees I talk to.