Anyone know people at American Express?

October 6, 2008 9:41 AM

Can you tell me the name and contact information for a person working in the Fraud Department at American Express? I'd even settle for the Fraud Department's direct phone line.

Since August I have been trying to get the name of a person—any person—working in the Fraud Department at American Express or the Fraud Department's direct telephone line. I am trying to resolve a fraud case for a client, and have gone to great lengths to speak with a live person in the department about the case.

posted by kellygreen to work & money (9 comments total)

Fraud Prevention and Data Security
1-800-528-5200

From their website.

What happened when you called the number on the back of the card and asked for the fraud department?
posted by cjorgensen at 9:54 AM on October 6, 2008

You could try getting the Fraud Department via Executive Customer Service.
posted by jedicus at 10:05 AM on October 6, 2008

I don't know if this will help, but sometimes consumerist.com provides good contact information for large corporations. Here's what I found there for AmEx:

American Express Company
Executive Offices
200 Vesey Street
New York, New York 10285
212-640-2000

Executive Secretary's Office
212-640-5583

It's about a year old, but maybe it'll still work if you choose to go that route.
posted by brandman at 10:07 AM on October 6, 2008

Paul Hough is the Senior Vice President, Service Network Partners, Consumer, Small Business and Merchant Services. His office might be a place to start. His email is [e-mail].
posted by Oriole Adams at 10:43 AM on October 6, 2008

cjorgensen: That number takes me to American Express's "Merchant Services" department. When I asked the woman who answered (after she finally understood that I was not interested in opening a merchant account) how to reach the "Fraud Department" directly, she gave me the same regular customer service number (800-528-4800) that I've been dealing with all along. I won't go into the details of what I've had to deal with there, but it's been a nightmare.
posted by kellygreen at 11:37 AM on October 6, 2008

jedicus: This number is seriously promising. The woman who answered promised to get back to me with answers within 24 hours. I will let you know how that goes.
posted by kellygreen at 11:42 AM on October 6, 2008

brandman: Thanks, I am trying this now and will check back. Oriole Adams: I will try this next if jedicus' and Oriole Adams' ideas don't pan out.
posted by kellygreen at 11:44 AM on October 6, 2008

So how did it go?
posted by cjorgensen at 8:38 PM on October 9, 2008

Unreal. I never got the call back. I will try again Tuesday. Unreal.
posted by kellygreen at 7:14 PM on October 11, 2008