Work is hell: I love the company and the pay, but hate my job and hate my boss. I'm looking to change careers, but what careers would fit my skill set?
I work for a call center as a manager (others might say "team leader") in a financial/credit card account. The workload is such that though I am an excempt employee not paid for overtime, I am compelled to stay an upwards of 12 hours just to finish all the work I need to do.
The bulk of it is admin stuff: auditing my agents' calls for quality, customer satisfaction, compliance; keying in their phone logins/logouts, creating team reports/presentations. I tend to work at my own pace, and my boss often breathes on my neck to get these things updated on a DAILY basis, on top of managing my team of 16 direct reports, which I simply cannot do without staying on for many more hours at work. She has absolutely no empathy for mitigating circumstances, such as my being assigned to workstations where not all the admin tools are working, therefore having to hi-jack other managers' stations on a daily basis. And when 8 of my reps' IDs stopped working after a month of their being on the production floor, which meant that I not only had to manage the 8 people on the phones but had to keep the other 8 engaged for 9 hours a day and manage attrition as well, she could not understand how this could have possibly DOUBLED my workload, since "only 8 people are online anyway and that should've made things easier, not harder". Approaching her about my difficulties to possibly work out solutions hasn't helped: she always compares me to others who are not in the same situation but are accomplishing the same, and will only end the conversations by getting my commitments without giving the same kind of commitment. This is an endless source of frustration for me. My thinking is, if you want me to succeed, give me the tools I need to succeed. Oddly, she grants a lot of leeway when it comes to other people, and other people have warned me that she does indeed play favorites -- which, sadly, I am not. These Dilbert comics
illustrate our dynamic perfectly. Her boss seems to think similarly, as they are very close.
The human part, the part where manage people and drive performance and get the numbers is fine. I'm proud of my team and the performance-conscious attitude and culture I've cultivated and the results they bring. And I like the Company itself, just not the account, and there's no way for me to transfer accounts because there's no way she'll recommend me. My team's performance is not enough. She has me tied to a daily task list that, if I don't accomplish it religiously, will subject me to memos and disciplinary actions. Even vacation leaves I plan well in advance are always "pending" depending on some arbitrary condition she thinks of. Everything I get from her seems punitive as opposed to supportive.
I'm beginning to feel that work is hell. I just want my life back. As a result, I'm looking to change careers, but I don't even know where to start. What are my options, that would pay equally well?
I hate busywork. I need work that lets me be creative to some degree. I've had experience as a content provider - writing about people, music, movies, technology. I'm quite tech savvy, but without any formal degrees to show for it. I've done well with customer service, tech support, and with coaching and driving performance. I'm driven, especially when inspired, and want to hone and exercise my leadership skills.
I wouldn't mind working in another call center, except there's no point because my current one is already on the top of the food chain. What I'd really like to look at are career options in other industries, preferably one that will give me a lot more flexibility than my current one.
I'm desperate. I want to quit my job yesterday. Hive mind, please help me!