Scammed by the movers
August 27, 2008 10:55 PM Subscribe
Interstate movers gave a binding estimate ($2300) based on an accurate list that we supplied, but after all the furniture was loaded on the truck they told us it was more than twice the price ($5300)! What can we do?
posted by Nickel to Travel & Transportation (25 answers total) 11 users marked this as a favorite
We paid half when the furniture was loaded and the movers want the other half in cash upon delivery. We're tight on money and will have difficulty raising $2500 in cash. I don't want to make it sound like we're complaining just because we don't have the money. I think what the company did with the estimate was shady. The list of items that we sent them was completely accurate with what they actually took. How can the difference between the estimate and actual price jump $3000 when we didn't add ANYTHING? They knew EXACTLY what they were picking up, how can they tack on so much extra money after they made the estimate?
I've done some research and the following aspects of the move seem shady:
Apparently, they CANNOT charge more than their binding estimate if we don't send extra stuff. We didn't.
They charged us by cubic feet, which might be illegal according to this thread
This website says movers can charge by cubic feet, but only if the estimate was in cubic feet. Our estimate was based on weight.
The company didn't do a physical inspection of our furniture before the day of the move, which doesn't seem exactly kosher according to some of these websites.
Is there any way we can get the charges reduced? We're not trying to get out of this bill, we just don't think we should have to pay more than our binding estimate. If we call the company and bring up the points listed above, will they knock off that extra $3000? Is there some kind of oversight organization to which we can report them? Can we sue? (although I hate immediately jumping to the "let's sue them!" thought)
Or should we just suck it up, find the cash, and take this as a life lesson?