Is there a way to get Endicia (for Mac) to validate APO/FPO addresses?

June 26, 2008 11:08 AM

Is there a way to get Endicia (for Mac) to validate APO/FPO addresses?

I sell CDs and books on Amazon, and for whatever reason most of my customers seem to be in the military. To ship my items, I use Endicia for Mac and a DYMO printer to print address labels and postage. Prior to the most recent software update, I never had a problem getting Endicia to print labels addressed to FPOs or APOs, but now it won't let me--I get an error message that says "Postal regulations require that all addresses be verified," and it won't let me print postage for an unverified address. The addresses I'm given conform to the USPS standards for overseas military mail as far as I can tell, so what gives? Is there a way to get around this? (I'm thinking like a plugin or something is out there somewhere.)

Endicia used to be the best thing that ever happened to my Amazon/eBay selling, but now with this (and the change in acceptable labels for delivery confirmation barcodes), it's practically useless. Please help! Our troops need their gently used hip hop CDs!

posted by cosmic osmo to Computers & Internet (2 answers total)

From their site:
"Customer support is available free to Endicia customers by telephone, fax, or email. If this is an urgent matter, we recommend that you call us.
Phone: [phone] x130
Mon-Fri 7am-5pm (Pacific)"

So it's free to talk to them about your problem with their product.
posted by majick at 11:38 AM on June 26, 2008

I use Endicia for Mac, and when I get that message, the next line always says something like, "the item can be mailed anyway." So I mail it anyway. I think they just can't track it.
posted by spilon at 5:27 PM on June 26, 2008