Hey Uber, where's my kid

August 27, 2024 11:26 AM

I signed my not-yet-driving teen up for Teen Uber recently and it's been a logistical godsend. But I don't get alerted when they use it--only billed after the fact--and I can't track their ride as the service promises. Uber customer service is worse than useless and I'm not finding any advice online. Can I do anything to fix this?
posted by gottabefunky to Technology (5 answers total)

Dumb question: are they a teen on your account? When my teen uses the account I get notifications at each step, as well as a map showing me where he is.
posted by chesty_a_arthur at 11:29 AM on August 27 [2 favorites]

Response by poster: Yes, my account
posted by gottabefunky at 3:06 PM on August 27

You know, I think I’d try removing the kid and then re-adding them. Also check your notifications settings and delete/reinstall the app. Apologies if you’ve done these already—this ok glitchy to me, since I see it work as intended pretty regularly.
posted by chesty_a_arthur at 3:58 PM on August 27

Sorry — this SOUNDS glitchy.
posted by chesty_a_arthur at 4:32 PM on August 27 [1 favorite]

Do you use the same Uber account on more than one device? If push notifications are off on one, it can interfere with them on another.
posted by oneirodynia at 5:33 PM on August 27