Inner cover of printer (Samsung M2070W) will not close
January 20, 2018 10:20 AM Subscribe
We have just replaced the toner in our Samsung M2070W printer. Now somehow the inner cover (the bit that covers the area where the toner cartridge sits) will no longer close. It can be pushed down partially, but then there is some kind of resistance that prevents it from closing all the way. How can we make it close?
It did not sound or feel as if anything broke in the process of replacing the toner and trying to close it. There is no rear entry to the printer, so we can't try to get at it that way. Here is what it looks like under the inner cover; here is the view with the inner cover closed as far as it will go. I can try to take pictures from other angles if need be. Thank you!
It did not sound or feel as if anything broke in the process of replacing the toner and trying to close it. There is no rear entry to the printer, so we can't try to get at it that way. Here is what it looks like under the inner cover; here is the view with the inner cover closed as far as it will go. I can try to take pictures from other angles if need be. Thank you!
Do you have to press any buttons on the screen like 'ok cartridge installed, go ahead' before closing the lid? My old inkjet printer was like that...it had to move the heads out of the way before the door would close.
posted by sexyrobot at 11:50 AM on January 20, 2018
posted by sexyrobot at 11:50 AM on January 20, 2018
Does the toner cartridge have a cover or piece that needs to be removed before it will go all the way into the printer and allow the cover to close? Sometimes there is a plastic guard piece over the place where toner comes out.
posted by mai at 12:42 PM on January 20, 2018
posted by mai at 12:42 PM on January 20, 2018
New toner usually has a plastic strip you have to pull off before inserting it into the printer. Maybe that’s getting in the way if you haven’t removed it?
posted by pharm at 2:09 PM on January 20, 2018 [1 favorite]
posted by pharm at 2:09 PM on January 20, 2018 [1 favorite]
If you take the toner cartridge out, can you close the unit back up again? If so, I'd double check to make sure you've removed any protective covers or what have you on the toner cartridge and make sure you've inserted the cartridge the correct way around and right-side up. (And, of course, double check that the cartridge is the correct one for your printer; it should be basically identical in shape to the one it's replacing.)
If it still won't close when you have the cartridge out, then it sounds like there's either something broken, or something foreign got wedged inside while you were replacing the toner.
posted by Aleyn at 7:26 PM on January 20, 2018
If it still won't close when you have the cartridge out, then it sounds like there's either something broken, or something foreign got wedged inside while you were replacing the toner.
posted by Aleyn at 7:26 PM on January 20, 2018
Response by poster: Everything about the new cartridge looks the same as the old one. Furthermore, after taking the cartridge out the cover still won't close -- so it presumably can't be a problem with the cartridge itself. We have tried to look around in the space beneath the inner cover but can't see anything that looks broken or like it shouldn't be there!
posted by jeudi at 12:55 AM on January 21, 2018
posted by jeudi at 12:55 AM on January 21, 2018
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posted by littlesq at 10:35 AM on January 20, 2018 [3 favorites]