Google Fiber Wifi Help Needed
July 7, 2017 9:51 AM Subscribe
One of my TV Boxes is getting a decent speed of 630Mbps. The other is stuck at 100Mbps. Fiber support has not been any help. More below the fold.
So I got Google Fiber a couple months ago. At first I was getting fine Wifi speeds, now they have dropped dramatically on one box. The network box is in my living room and the TV box is right on top of it. That is the box that is only showing as being connected at 100Mbps. Upstairs I've got another TV box that is connected at 630Mbps. My fiber connection is showing 1000Mbps. It's my understanding that both of the TV boxes are transmitting the Wifi network. Right now, on my phone (Galaxy s6) connected to the wifi I'm only getting 3 Mbps down and 1.7 up.
Google Fiber support was telling me all kinds of crazy stuff and didn't seem to know what he was talking about. He restarted the network box remotely and that's about it. He said I could return that TV box to my Fiber store but that I would loose the shows I have recorded on there. I'd rather not do that if I can avoid it. He could not answer why one box was getting a much higher speed only to say that the box with the higher speed was behaving abnormally. I think that was a load of B.S. He said they would not send out a technician.
Anyway, I've tried restarting everything a few times, but to no avail. Does anyone have a better knowledge of the Google Fiber TV and Internet service. Is it really the TV boxes that emit the Wifi Signal or can the network box do it as well. Any tips for how I can trouble shoot this myself?
So I got Google Fiber a couple months ago. At first I was getting fine Wifi speeds, now they have dropped dramatically on one box. The network box is in my living room and the TV box is right on top of it. That is the box that is only showing as being connected at 100Mbps. Upstairs I've got another TV box that is connected at 630Mbps. My fiber connection is showing 1000Mbps. It's my understanding that both of the TV boxes are transmitting the Wifi network. Right now, on my phone (Galaxy s6) connected to the wifi I'm only getting 3 Mbps down and 1.7 up.
Google Fiber support was telling me all kinds of crazy stuff and didn't seem to know what he was talking about. He restarted the network box remotely and that's about it. He said I could return that TV box to my Fiber store but that I would loose the shows I have recorded on there. I'd rather not do that if I can avoid it. He could not answer why one box was getting a much higher speed only to say that the box with the higher speed was behaving abnormally. I think that was a load of B.S. He said they would not send out a technician.
Anyway, I've tried restarting everything a few times, but to no avail. Does anyone have a better knowledge of the Google Fiber TV and Internet service. Is it really the TV boxes that emit the Wifi Signal or can the network box do it as well. Any tips for how I can trouble shoot this myself?
Yeah, are you sure that the 100Mbps is connected via wi-fi? That's the ethernet standard...
posted by Automocar at 10:39 AM on July 7, 2017
posted by Automocar at 10:39 AM on July 7, 2017
I'll check when I get home, but it seems like you're missing a step. I have a router(network box), storage box, and three tv boxes. The storage box and the smaller TV boxes are all connected via coax or cat5 to the router. You can lose a tv box and not lose your shows. Those are on the storage box. However, you may have a newer, shinier setup than me.
posted by punchee at 11:27 AM on July 7, 2017
posted by punchee at 11:27 AM on July 7, 2017
Response by poster: TV boxes are hardwired, they broadcast the wifi signal. For some reason the living room is connected by cat5. While the upstairs one is connected via coaxial cable. Not sure why they aren't the same...
posted by trbrts at 3:04 PM on July 7, 2017
posted by trbrts at 3:04 PM on July 7, 2017
Response by poster: I also installed a new gigabit router that should be getting the cat5 hardwired connections in the house 1000Mbps.
posted by trbrts at 3:05 PM on July 7, 2017
posted by trbrts at 3:05 PM on July 7, 2017
Response by poster: All I've got is the network box and two TV boxes. It makes more sense that the DVR is in the network box. That would make Google Fiber support wrong on yet another count.
posted by trbrts at 3:06 PM on July 7, 2017
posted by trbrts at 3:06 PM on July 7, 2017
100Mbs should be sufficient to transfer a 4k stream. Why should you need more? If the two devices are adjacent and using wifi to communicate, they might be interfering with each other after being so close. Try moving them a few feet apart and see if the transmission rate improves.
posted by nickggully at 3:42 PM on July 7, 2017
posted by nickggully at 3:42 PM on July 7, 2017
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For your phone, make sure you're attached to the wifi and that the units aren't getting mixed, i.e. whatever you're testing with might report in megabits/s or megabytes/s which differ by a factor of 8.
Support techs are notoriously unhelpful, especially at stuff like this.
I don't know the answer to your final question.
posted by RustyBrooks at 10:27 AM on July 7, 2017