Sold an iPad without unlocking it

February 27, 2016 8:49 AM

I sold an iPad on eBay and shipped it to the buyer, who then informed me that it's still locked to my wife's Apple ID. Is there any way I could work with the buyer to unlock it remotely, or does he have to send it back to me?
posted by dondiego87 to Computers & Internet (4 answers total)

I think you need to remove it from your icloud account / disable activation lock. There's some steps here, including for when you no longer have the device. Or here.
posted by advil at 9:02 AM on February 27, 2016 [1 favorite]

Yeah, I've done the same thing. You can do this remotely, as advil says. Takes about five minutes as long as you have the account email and password.
posted by wnissen at 9:50 AM on February 27, 2016

Also, just to be clear, ipads with activation lock act like they're stolen until you do this. So it's a necessary part of selling them now.
posted by advil at 11:17 AM on February 27, 2016

Same thing happened to me when I sold my iPad. Just follow Apple's instructions and when they reboot they'll be able to log in.
posted by Aanidaani at 4:08 PM on February 28, 2016