What is the best email for zipcar for a refund of a taxi fare?

September 22, 2015 8:18 AM

I got a zipcar that I had to abandon 3 km into a trip due to a dangerous issue with the car. When I eventually managed to report it, arrange for it to be picked up, etc, I was told that I could get my taxi fare home refunded if I emailed in my receipt, but what is the right email?

So far I have three different addresses and no faith in any of them as I get a different address every time I ask. If you've ever done this, how did you go about it? Are there any tricks I should know? I am not normally so determined about refunds, but I am very annoyed about this, so would like to make sure I get the money back. (Their website is not very helpful.)

posted by lesbiassparrow to Grab Bag (5 answers total)

Best answer: I have always used [e-mail] and that's worked fine.

Here's the other information they've given me in the follow up support emails in case you want to try something else:

Fax: [phone]
Email: [e-mail]
Mail: Attn: Zipcar Member Services, Reimbursement
35 Thomson Place
Boston MA 02210
United States of America
posted by Karaage at 8:24 AM on September 22, 2015

I have also used [e-mail] and never had an issue (specifically I did use it to get a taxi fare refunded on one occasion). You can also call the number on the back of your card to ask. I'm a little unclear on your question -- have you tried three email addresses and gotten no response? If so, I would try [e-mail] and then if that doesn't work escalate up the phone chain (demand to talk to a supervisor, etc.).
posted by rainbowbrite at 10:51 AM on September 22, 2015

Response by poster: I tried 2 of the emails: no response. So I figured I'd check which of the three I'd been given worked for others. (I would rather pith myself with a rusty spoon than hold to talk to their customer service on the phone again. It takes forever.)
posted by lesbiassparrow at 11:24 AM on September 22, 2015

I can almost guarantee that if you tweet at them you'll get a pretty speedy response.
posted by radioamy at 11:43 AM on September 22, 2015

Best answer: I've only used car2go and other services, but my method of cutting through the phone support and other organizational muck that as of yet has NEVER failed is to call the main line, wait on hold, then ask to speak to the office in my city and just keep asking to be transferred.

Then you get a real human immediately who wont need to transfer you to anyone else, who just fixes it.
posted by emptythought at 12:51 PM on September 22, 2015