What's an official title for a Jack-of-All-Trades?
June 15, 2015 1:55 PM Subscribe
I've been a Technology Department Administrator for the last 2.5 years for a Tech company. However, what I do is more than just administrative. My duties include Accounting/Finance, Technical Support, Legal/Vendor Relations, Event Management, Recruiting, Facilities and Administrative. My boss asked me to come up with a new title that encompasses everything I do, so that I have an appropriate title and be compensated accordingly. I wrote up my Job Description (below). Any ideas what my title should be?
JOB SUMMARY
Manages all administrative processes pertaining to the operation of the Engineering,
Product, and Customer Support Departments. Duties vary widely and depend on the departmental needs. Acts as a liaison with the other departments in the company, including Accounting/Finance, Legal, Human Resources, Recruiting and Facilities.
TASK DESCRIPTION
ACCOUNTING/FINANCE
Budget Manager: Prepare the appropriate templates to record and report departmental expenses, discrepancies and amendments that occurred in the budget. Monitor the budget and analyze actual results to budgets and forecasts throughout the year. Provide strategic financial advice and suggest alternatives to management team to account for items not included in the budget forecast. Consolidate the data for budget presentation and provide an overview of the financial status of the department operations.
Forecast Manager: Gather and evaluate financial data to develop budget forecasting reports. Analyze current and past trends to determine future spend. Collect budget estimates from department managers and examines for correctness, accuracy and completeness. Assist in projecting future financial needs, taking into consideration the various projects undertaken by the organization. Compile the data and create forecasting reports in accordance to corporate governance. Provide strategic support to senior management. Maintain constant communication with the FP&A department to ensure financial accuracy and compliance to budgetary restraints.
Procurement and Invoice Manager: Manage all Purchase Order requests for the department, in compliance with approved budgets and procedures. Prepare detailed reports recording submitted PO Requests and available funds. Assist TechOps Team with Asset Management and Inventory Aging. Document, track and gather appropriate approvals for invoices received.
TECHNICAL SUPPORT
Domain Management: Responsible for managing all OpenTable domains, renewals and purchases. Register new domains for Global Expansion project. Purchase SSL certificates. Assess/Manage new domain tracking system - Watch My Domains. Research and recommend new domain purchases.
Software/License Management: Manage all software license purchases, renewals, cancellations, assignments and user registrations. Maintain vendor relations in regards to renewals, contract management, PO’s, invoices, and any issues involving the license.
IT/HelpDesk Support: Provide IT/HelpDesk support for the Beverly Hills office, including helpw with network issues, printers, electrical, A/V set up, maintenance and support, TV/Cable, phone system and other issues that may arise.
LEGAL/VENDOR MANAGEMENT
Vendor Management: Responsible for maintaining relationships with suppliers/vendors to the company. Manage contract renewals, quote requests and assist with price negotiations. Coordinate New Vendor Requests and gather appropriate documents required by the Legal team for the new vendor set up process. Document, track and gather all contracts, amendments and documents for each vendor.
EVENT MANAGEMENT
Event Manager: Coordinate departmental offsite events and meetings, including Tech Management Offsite, Tech All Hands, onsite team meetings and lunches, social events and brown bags. Responsible for contract and rate negotiations with venue and catering companies, planning the menus, furniture set up and teardown, onsite contact with vendors and event staff, and ensuring the event runs smoothly. Maintain calendar of events on Wiki. Calculate and track budgets and adjust spend when necessary. Design and order schwag to give away at events.
RECRUITING/HR
Headcount Management: Responsible for maintaining and tracking department headcount, ensuring hiring is in accordance to budgetary plans. Work closely with the Recruiting team and department Managers for updates on offers, declines and changes in recruiting schedule. Make necessary adjustments to comply with approved headcount and salary budgets. Update org chart.
FACILITIES
Office Management: Responsible for maintaining and fulfilling needs of the Beverly Hills office. This includes communication with the Building Manager, Security and Parking Staff, ordering and restocking kitchen and office supplies, track budgets for supplies, food and other expenses, maintain a clean and organized work space, water plants, decorate office for special events/holidays and coordinate and order lunch/breakfast for office events. Handle all facility issues including parking, office temperature, trash, etc.
ADMINISTRATIVE
Administrative Support: Provide administrative support for CTO, SVP of Product and VP of TechOps. Heavy calendar management. Maintain relationship with other Assistants from Executives at other companies. Provide any administrative support for the Engineering and Product teams. Other needs as they arise.
Travel Management: Coordinate travel and accommodations for the Engineering and Product teams. Maintain relations with hotel vendors, corresponds with airbnb hosts. Track and record all travel to ensure expenses are within budgetary constraints. Find new options for housing, hotel, extended stays. Set up discounted corporate rates at hotels.
Conference/Training: Book conferences and training sessions for the Engineering and Product teams. Look for discount codes to help with registration costs. Manage the Conference calendar schedule on the Wiki. Track and record all costs to ensure expenses are within budgetary constraints.
General Support: Provide support for one-time, non-recurring projects as the come up. These have included: new office set up for the Beverly Hills office, building a Mother’s Room for the BH office, site evaluation for the new LA office, furniture evaluation, floor plan and office design for the new LA office.
JOB SUMMARY
Manages all administrative processes pertaining to the operation of the Engineering,
Product, and Customer Support Departments. Duties vary widely and depend on the departmental needs. Acts as a liaison with the other departments in the company, including Accounting/Finance, Legal, Human Resources, Recruiting and Facilities.
TASK DESCRIPTION
ACCOUNTING/FINANCE
Budget Manager: Prepare the appropriate templates to record and report departmental expenses, discrepancies and amendments that occurred in the budget. Monitor the budget and analyze actual results to budgets and forecasts throughout the year. Provide strategic financial advice and suggest alternatives to management team to account for items not included in the budget forecast. Consolidate the data for budget presentation and provide an overview of the financial status of the department operations.
Forecast Manager: Gather and evaluate financial data to develop budget forecasting reports. Analyze current and past trends to determine future spend. Collect budget estimates from department managers and examines for correctness, accuracy and completeness. Assist in projecting future financial needs, taking into consideration the various projects undertaken by the organization. Compile the data and create forecasting reports in accordance to corporate governance. Provide strategic support to senior management. Maintain constant communication with the FP&A department to ensure financial accuracy and compliance to budgetary restraints.
Procurement and Invoice Manager: Manage all Purchase Order requests for the department, in compliance with approved budgets and procedures. Prepare detailed reports recording submitted PO Requests and available funds. Assist TechOps Team with Asset Management and Inventory Aging. Document, track and gather appropriate approvals for invoices received.
TECHNICAL SUPPORT
Domain Management: Responsible for managing all OpenTable domains, renewals and purchases. Register new domains for Global Expansion project. Purchase SSL certificates. Assess/Manage new domain tracking system - Watch My Domains. Research and recommend new domain purchases.
Software/License Management: Manage all software license purchases, renewals, cancellations, assignments and user registrations. Maintain vendor relations in regards to renewals, contract management, PO’s, invoices, and any issues involving the license.
IT/HelpDesk Support: Provide IT/HelpDesk support for the Beverly Hills office, including helpw with network issues, printers, electrical, A/V set up, maintenance and support, TV/Cable, phone system and other issues that may arise.
LEGAL/VENDOR MANAGEMENT
Vendor Management: Responsible for maintaining relationships with suppliers/vendors to the company. Manage contract renewals, quote requests and assist with price negotiations. Coordinate New Vendor Requests and gather appropriate documents required by the Legal team for the new vendor set up process. Document, track and gather all contracts, amendments and documents for each vendor.
EVENT MANAGEMENT
Event Manager: Coordinate departmental offsite events and meetings, including Tech Management Offsite, Tech All Hands, onsite team meetings and lunches, social events and brown bags. Responsible for contract and rate negotiations with venue and catering companies, planning the menus, furniture set up and teardown, onsite contact with vendors and event staff, and ensuring the event runs smoothly. Maintain calendar of events on Wiki. Calculate and track budgets and adjust spend when necessary. Design and order schwag to give away at events.
RECRUITING/HR
Headcount Management: Responsible for maintaining and tracking department headcount, ensuring hiring is in accordance to budgetary plans. Work closely with the Recruiting team and department Managers for updates on offers, declines and changes in recruiting schedule. Make necessary adjustments to comply with approved headcount and salary budgets. Update org chart.
FACILITIES
Office Management: Responsible for maintaining and fulfilling needs of the Beverly Hills office. This includes communication with the Building Manager, Security and Parking Staff, ordering and restocking kitchen and office supplies, track budgets for supplies, food and other expenses, maintain a clean and organized work space, water plants, decorate office for special events/holidays and coordinate and order lunch/breakfast for office events. Handle all facility issues including parking, office temperature, trash, etc.
ADMINISTRATIVE
Administrative Support: Provide administrative support for CTO, SVP of Product and VP of TechOps. Heavy calendar management. Maintain relationship with other Assistants from Executives at other companies. Provide any administrative support for the Engineering and Product teams. Other needs as they arise.
Travel Management: Coordinate travel and accommodations for the Engineering and Product teams. Maintain relations with hotel vendors, corresponds with airbnb hosts. Track and record all travel to ensure expenses are within budgetary constraints. Find new options for housing, hotel, extended stays. Set up discounted corporate rates at hotels.
Conference/Training: Book conferences and training sessions for the Engineering and Product teams. Look for discount codes to help with registration costs. Manage the Conference calendar schedule on the Wiki. Track and record all costs to ensure expenses are within budgetary constraints.
General Support: Provide support for one-time, non-recurring projects as the come up. These have included: new office set up for the Beverly Hills office, building a Mother’s Room for the BH office, site evaluation for the new LA office, furniture evaluation, floor plan and office design for the new LA office.
notjustthefish has it. I'd go with Business Ops Manager as well.
posted by jquinby at 2:22 PM on June 15, 2015 [1 favorite]
posted by jquinby at 2:22 PM on June 15, 2015 [1 favorite]
I came in to suggest practically the same thing, although I think the run-on combination of "Business Operations Manager" sounds too MBA-flakey. I would go for just Operations Manager or Business Manager or Operations Assistant. Here is a list of many other options.
posted by seasparrow at 2:26 PM on June 15, 2015 [2 favorites]
posted by seasparrow at 2:26 PM on June 15, 2015 [2 favorites]
Response by poster: Thanks all. I actually suggested Business Operations Manager, but that wasn't approved since I wasn't involved with any of the Sales/Business aspect. I suggested Department Operations Manager and that was put in the maybe pile. My boss has been great and is open to suggestions. He has my best interest in mind and wants to ensure I'm able to grow with the new title.
posted by Hollywood90028 at 3:16 PM on June 15, 2015
posted by Hollywood90028 at 3:16 PM on June 15, 2015
Is the Beverly Hills office the corporate headquarters, the North American base, or some other major office? If so, Operations Manager, [Major Office] might work well. It passes the prestige test as well as the room to grow test.
posted by infinitewindow at 5:21 PM on June 15, 2015
posted by infinitewindow at 5:21 PM on June 15, 2015
Jumped in to say Operations Coordinator, this is the titleof a colleague of mine who has very little to do with sales.
posted by Under the Sea at 4:20 AM on June 16, 2015
posted by Under the Sea at 4:20 AM on June 16, 2015
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posted by notjustthefish at 2:00 PM on June 15, 2015 [5 favorites]