Strange Netflix captioning problem
March 9, 2015 8:38 AM Subscribe
I'm seeing closed captioning when I don't think I should.
We use Netflix via Roku, and recently we've started having a very odd problem that I don't really even know how to Google-fu. We have closed captioning set to "off" at the Roku level, and on our TV; when we start a movie or TV show we don't ever alter the Netflix settings, which are audio: English and captioning: Off.
In the last month or so, however, we've noticed some peculiar behavior - captioning does not appear for most of what we watch, but any time there's a caption on the screen as part of the show (like when there's a scene with a news broadcast and the news broadcast has a caption, or when in a documentary they show an interstitial card or identifying caption), those captions are closed-captioned - basically, whenever the production throws a caption on the screen, our Roku has started closed-captioning over the top of that.
As I said, this only started happening about a month ago - as far as I can tell, nothing has changed on our end. Our setup has been constant for a couple years now, and I didn't see any Roku system updates (which doesn't mean they didn't happen, just that I haven't noticed) that may have broken our caption thing.
Any suggestions on where to even start troubleshooting something like this would be most appreciated.
We use Netflix via Roku, and recently we've started having a very odd problem that I don't really even know how to Google-fu. We have closed captioning set to "off" at the Roku level, and on our TV; when we start a movie or TV show we don't ever alter the Netflix settings, which are audio: English and captioning: Off.
In the last month or so, however, we've noticed some peculiar behavior - captioning does not appear for most of what we watch, but any time there's a caption on the screen as part of the show (like when there's a scene with a news broadcast and the news broadcast has a caption, or when in a documentary they show an interstitial card or identifying caption), those captions are closed-captioned - basically, whenever the production throws a caption on the screen, our Roku has started closed-captioning over the top of that.
As I said, this only started happening about a month ago - as far as I can tell, nothing has changed on our end. Our setup has been constant for a couple years now, and I didn't see any Roku system updates (which doesn't mean they didn't happen, just that I haven't noticed) that may have broken our caption thing.
Any suggestions on where to even start troubleshooting something like this would be most appreciated.
I'm getting them too. Some cursory Googling led to it probably being a Roku bug. It's apparently pretty common, but only for Roku users. I think we're just stuck waiting for an update.
posted by General Malaise at 8:50 AM on March 9, 2015
posted by General Malaise at 8:50 AM on March 9, 2015
Best answer: Hi! We had the same problem last summer. What worked to fix it was to uninstall the Netflix channel and then reinstall it.
posted by statsgirl at 8:51 AM on March 9, 2015
posted by statsgirl at 8:51 AM on March 9, 2015
Happened to me last night too on Roku, in Spanish. Only for a few shows, and at random times.
posted by alligatorman at 9:01 AM on March 9, 2015
posted by alligatorman at 9:01 AM on March 9, 2015
Been happening to me as well. Will have to try statsgirl's workaround.
posted by Lucinda at 9:08 AM on March 9, 2015
posted by Lucinda at 9:08 AM on March 9, 2015
My Netflix does this when I watch via the Wii, so I don't think it's just a Roku problem.
posted by something something at 10:25 AM on March 9, 2015
posted by something something at 10:25 AM on March 9, 2015
Chiming in that I'm seeing it too on the Roku but don't have a fix.
posted by octothorpe at 1:04 PM on March 9, 2015
posted by octothorpe at 1:04 PM on March 9, 2015
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posted by Itaxpica at 8:44 AM on March 9, 2015