Kindle Screen DIY Fix

April 27, 2013 2:46 PM

I was wondering if there's a DIY fix for a kindle screen (e-ink, not touchscreen). Mine's broken and out of warranty.
posted by outlandishmarxist to Technology (3 answers total)

Honestly, if you ask very nicely on live chat, there is a very high chance Amazon will ship you a replacement unit. Even better if you have a photo published somewhere of your broken unit and you looking sad.

Seriously, Amazon's customer support is much closer to no-questions-asked-keep-them-happy, especially on a device built to generate recurring revenue from selling books.

Ask and I bet you're pleasantly surprised.
posted by disillusioned at 4:31 PM on April 27, 2013

+1 to disillusioned's advice. Call, be nice, be vague, and they might be nice back. My kindle's screen was, uh, mysteriously broken and with remarkably few questions Amazon just shipped me another. As has been said, their real profits are in you continuing to buy books on their Marketplace (which I have done!).
posted by Zephyrial at 4:48 PM on April 27, 2013

Yeah, try asking them nicely for a replacement. That having been said, I replaced the e-ink screen on a kindle and it was not very hard, the hardest part was getting the case apart. Memail me if you want specific instructions on how to do that.
posted by KathrynT at 7:44 PM on April 28, 2013