Sick of iPod Touch deleting my notes

August 8, 2010 4:48 PM

Why is my iPod Touch deleting text from my Notes?

I've been having a problem lately with the Notes section of my iPod Touch. I'll be adding something to a note I've already started, and will either pause or click Done, and it will erase everything I've written up to that point. I got (blurry) video of what's happening here. What is causing this and how do I get it to stop? According to iTunes, my software is up-to-date (4.0). I'm still under warranty, so I could always take it into Hell the Apple Store, but if I can avoid that, I'd like to.

posted by ThePinkSuperhero to Technology (6 answers total)

Best answer: Given the swirly icon that appears when you hit done, it looks like you have set your notes to sync with your mail account. It's probably an issue or incompatibility between the syncing feature of the notes and your mail server. If you don't actually need to sync your notes, you could always turn that option off (I believe it's in mail preferences somewhere).
posted by helios at 5:04 PM on August 8, 2010

Response by poster: Ah ha! "Sync Notes" was checked in iTunes. I have unchecked the box, hopefully that will help.
posted by ThePinkSuperhero at 5:10 PM on August 8, 2010

Best answer: Actually, I think that "sync notes" in iTunes something entirely different. That refers to whether or not you want to sync your notes from the iPod to your computer and vice-versa. But there's another feature that also lets you sync your notes to/from your e-mail account, and I think you'd need to turn that off to fix the problem. It's in settings -> e-mail -> (choose your account) -> "notes".
posted by helios at 5:15 PM on August 8, 2010

Best answer: You poor thing. You sound so frustrated!!! Sorry this is happening!

I had a similar problem with my iPhone and when I powered off & back on (by holding the home button and the top button down until it rebooted), it magically repaired itself. I know that is a super obvious solution, but just wanted to post it on the off chance you haven't tried it yet!!
posted by hansbrough at 5:43 PM on August 8, 2010

Response by poster: Turned that thing off, too, thanks helios. And I will try a reboot, thanks hansbrough. The problem seems to come and go- hadn't seen it in awhile and then today I lost the world's most beautiful grocery list.
posted by ThePinkSuperhero at 5:46 PM on August 8, 2010

I was having the same problem today. Problem is, I haven't synced my phone in days. No idea what's causing it, but it seriously ticked me off (I'm keeping a log of my temperature because I'm sick ...)
posted by R343L at 5:53 PM on August 8, 2010