Not so smart smartphone
July 21, 2010 10:53 AM   Subscribe

After 3 Palm Pres, how can I get out of my contract with Bell for this terrible phone? I'm still within the 1 year manufacturer's warranty, but only for another month.

My first Pre's screen stopped working - Bell replaced it. My 2nd one, the phone shut down when sliding it closed - Bell replaced it. This third one stopped charging and won't turn on - Bell says they're replacing it but the Pres are on such a backorder that I have to wait (it's been 5 weeks).

My worry is that something similar will happen once I'm out of the 1-year manufacturer's warranty and I'll be without a phone while I ship it to Palm, get it fixed and they ship it back. Which, essentially, I am now, and it's really not fun.

Any ideas on how to get out of this contract (I'm almost finished 1/3 years with Bell)? I hate this phone, but need to keep my phone number (so don't want to sell my contract). Thanks!
posted by blake137 to Technology (5 answers total) 1 user marked this as a favorite
 
One more thing - I'm in Ontario, Canada (not sure if that makes a difference).
posted by blake137 at 10:56 AM on July 21, 2010


Blake137 - I just MeMailed you.
posted by evadery at 11:09 AM on July 21, 2010


And I just MeMailed you again. Yay!
posted by evadery at 11:22 AM on July 21, 2010


Could you share anything for the benefit of the rest of the class?
posted by odinsdream at 12:10 PM on July 21, 2010


Call Telus customer service (do not go to a store). They are known to buy out bell contracts, port the phone number and offer free smart phones. They did this for my sister and friend not long ago.
posted by saradarlin at 9:42 PM on July 21, 2010


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