Creative Ideas to get my money's worth post facto-
November 9, 2009 7:08 AM Subscribe
I might have to pay money for a service I basically never used. Any creative ideas on how to get my money's worth post situation?
I requested new home phone and Internet service from Verizon approximately 7/30/09, after which I was told a phone number was issued to two homes simultaneously.
My phone service did not get connected until 8/4/09 and my Internet service was never connected. By 8/7/09, I requested the entire plan be discontinued as a result of Verizon’s unprofessional handling of the situation (spent about 7 hours on hold or speaking with supervisors that couldn't do anything but give me the run-around, and not even politely at that).
Upon original receipt of requested payment, I contacted Verizon’s credit department and was told I would be issued a credit for the amount owed, essentially nullifying the amount owed.
I requested this in writing but did not receive this. Now I got a letter from a collections agency (which I've in-turn disputed after getting no where on the second round of calls).
I am being asked to pay for a service I did not use for anything outside of contacting Verizon to fix the problems they created (can they charge me a whole month's worth for 3 to 4 days use?).
Additionally, they are saying I had the service longer than I did (4 days of it the phone didn't work, although their system says it did because the number was duplicated and worked elsewhere).
Here's the real question... Assuming I do have to pay the amount (it's under 100 bucks, but it is the principal!), any suggestions on how I can get my money's worth out of them? I've considered printing up thousands of flyers and posting them around town, etc...
The more creative, the better.
I requested new home phone and Internet service from Verizon approximately 7/30/09, after which I was told a phone number was issued to two homes simultaneously.
My phone service did not get connected until 8/4/09 and my Internet service was never connected. By 8/7/09, I requested the entire plan be discontinued as a result of Verizon’s unprofessional handling of the situation (spent about 7 hours on hold or speaking with supervisors that couldn't do anything but give me the run-around, and not even politely at that).
Upon original receipt of requested payment, I contacted Verizon’s credit department and was told I would be issued a credit for the amount owed, essentially nullifying the amount owed.
I requested this in writing but did not receive this. Now I got a letter from a collections agency (which I've in-turn disputed after getting no where on the second round of calls).
I am being asked to pay for a service I did not use for anything outside of contacting Verizon to fix the problems they created (can they charge me a whole month's worth for 3 to 4 days use?).
Additionally, they are saying I had the service longer than I did (4 days of it the phone didn't work, although their system says it did because the number was duplicated and worked elsewhere).
Here's the real question... Assuming I do have to pay the amount (it's under 100 bucks, but it is the principal!), any suggestions on how I can get my money's worth out of them? I've considered printing up thousands of flyers and posting them around town, etc...
The more creative, the better.
Response by poster: Thanks for the link... Email address bounced back. Will send official letter just to do it. Appreciate it.
posted by priested at 8:15 AM on November 9, 2009
posted by priested at 8:15 AM on November 9, 2009
This thread is closed to new comments.
Do you really want to make that assumption? Because I wouldn't. Start with Executive Customer Service and move on to state and federal regulators.
I hope you don't take this as a derail. I don't understand how you can get your "money's worth" out of a service you seem to no longer have, seemingly by spending even more money (printing thousands of flyers). It's not really what I think of as getting your money's worth—an example of the latter would be when someone I know was annoyed with a car rental company so made a point to rent a car from them for a trip of several thousands of miles.
posted by grouse at 7:54 AM on November 9, 2009