Advanced methods for Hotmail password recovery/reset?
January 31, 2014 11:12 AM Subscribe
My dad had his computer reformatted and now he doesn't remember his Hotmail password because it used to be saved in his browser. We tried to recover the account by going into the "Can't access your account?" section, but we were unsuccessful. He can still access his emails via the Mail app on his iPhone.
posted by kag to Computers & Internet (2 answers total) 1 user marked this as a favorite
Hotmail can send a security code by text message, but strangely, the partial number shown ends with "49" but he currently doesn't have a phone number that ends with 49. Maybe it was his old work number or something, it doesn't remind him of anything.
Choosing "I don't use this number anymore" brings us to a very detailed form where we have to enter:
- Full name, birth, address. He lived at the same address for 25 years, so we're sure those questions are answered correctly.
- Previous passwords. He only remembers the original password, he's not sure if he changed it later.
- Subjects of recently sent emails, name of folders created, email addresses used recently. Since we have access to his iPhone, I created a few dummy folders and sent dummy emails to different email addresses that I own. So we're sure that those questions are answered correctly.
Each time we submitted the form, we later got an email from Hotmail saying that they can't validate ownership. After 3-4 attemps, we got a "final update" from Hotmail saying that we could not use this method anymore.
Are there any other options left, or is he basically stuck with checking his emails on his iPhone?