Adivce on significant change in working environment!
October 1, 2012 1:38 AM Subscribe
Advice wanted: I'm moving from being the "IT guy" in 4 man company to IT managment in a large ogranisation (60k+ employees).
posted by contentedweb to work & money (10 answers total) 4 users marked this as a favorite
I've recently been hired as an IT service delivery manager in large public body organisation. Previously my roles were largely development based, and I've spent the last 9 years working largely remotely as the IT guy (read: "manager/developer/support/guru") for a tiny 4 man company.
The new place heavily follows ITIL, whereas the old company we basically did most things by the seat of our pants (for want of a better phrase). In this new role I will be responsible for managing the contractor team responsible for running a part of the network.
This new job is a huge change in working environment for me:
- office based
- many hierarchies
- office politics
- very structured technical processes
- managing contractors (as opposed to freelancers)
Whilst I am looking forward to this job (especially having some sort of a process to help you) I am also apprehensive about the scale of the change. Managing 100s servers as opposed to 4. Having binding SLAs as opposed cordial relationships with clients. Needing to "smell out trouble in the contractor team" as my interviewer said!
Also, whilst I am an introverted sort of person, I've learnt from working from home that I miss an office with other people in it - I guess I am shy, but sociable. But I do worry a little about the change in dimensions. ie from working with a few well known people all pulling in the same direction, to having to make or prove your point against a bunch of people, many of whom might not be "on your side".
I would welcome any general advice on coping with the change, books (or websites) to read and experiece from anyone who has been through a similar career move. I am particularly interested in advice on the "social/managment" aspects rather than the technical ones.