Best companies in America
May 17, 2012 10:59 AM Subscribe
I am beyond fed up with large companies. Unfortunately, I don’t have much of a choice in some cases, but I’m hoping to get a list of companies that are decent and still practice actual customer service, rather than just giving lip service to it. (Examples at the bottom for people who feel like reading a rant).
posted by triggerfinger to society & culture (63 answers total) 56 users marked this as a favorite
I do not have unreasonable expectations. I know what I can expect from a company and I'm not trying to get them to give me exceptional treatment for free all the time. But when I call customer service over something which seems obviously unfair and the rep can't give me a good reason for doing it, don't take any positive action and then cheerfully say "We appreciate your business!! Have a great day!!" it is frustrating.
I am willing to pay more if it means I get decent service with no shady, underhanded attempts to squeeze more money out of me. Please could you give me a list of companies that you know that are forthright and honest in dealing with customers. I know they may be a rare thing these days, but I’m looking for any input.
I am not looking for fully ethical here, just basic decency. I know this can be very subjective. I also know I need to work on my patience, but that's probably a different askme.
Cell phone providers/ Telecoms
Anything else you can think of
I've gotten to the point where I am just considering opting out - no credit cards, no cell phones etc., just because it's so bad with no good alternatives...but that is not always practical.
TL/DR: Do decent companies still exist?
*Wells Fargo (and probably all others) credit card – when I use it the charge is applied to my account the same day. A payment or credit however, takes up to a week. I know they do this because they earn interest on the money but I don’t care about any of that, it’s just crappy and on top of it, I pay them an annual fee.
Verizon – refused to unlock an old phone of mine, which I bought and paid for and no longer use as I have upgraded to a newer smart phone. I am on a family plan which has been with them for years and I asked to have my old phone unlocked for a trip abroad so I could I could buy a sim card and pay as I go. Though they said they can unlock it, that is not one of the scenarios in which they would unlock it. They would only unlock it if I switched that phone to my primary phone. I know they are doing this so they can hit me with tons of fees overseas. I realize they have no financial incentive to unlock my old phone so I can use it with a sim card but as I have been with them for years, have no plans to leave them and own the old phone outright, it would have been a nice thing to do to just unlock it so I wouldn’t have to pay $10 to someone else to give me the unlock code.
I know some of you may have had nothing but great service with Verizon or Wells Fargo but I’m not looking for that. I’m looking for something with is fairly widely known to have great and fair service. An example would be Amazon’s Kindle division. There have been problems with Kindles but most message boards I’ve seen have agreed that when you call customer service they’re great in just sending out replacement Kindles, no questions asked.