Going postal over delivery failures.
December 26, 2011 6:41 PM Subscribe
Here we go again: This is now multiple times that the wonderful USPS has, given a package sent to me through their service, made the tracking unavailable until after the date they supposedly delivered and then claimed that it's been delivered when I've had no sign of it. Where do I actually find out what the handling policies of the USPS are supposed to be, and who can I complain to that's higher than my local branch?
posted by gracedissolved to Shopping (9 answers total) 4 users marked this as a favorite
The last time, the item somehow magically arrived at the shipper's again two weeks after they sent it, the tracking still claiming it had been delivered to me and the post office with no idea where it was the whole time. This time, it was supposedly delivered the 19th; I was home all day that day and the next, then went out of town for Christmas and told my neighbors to be watching my mailbox. They never saw anything.
It was not shipped with signature confirmation; this wasn't really my choice, sometimes when getting stuff online I'm sort of stuck with whatever the place offers. But again, I was home all day that day and saw no sign of a delivery. The only way I can think that they could have delivered it without anybody letting them in or just leaving me a pickup card would be essentially to just have dropped the thing on the sidewalk in front of my building, which seems like it would not constitute any reasonable definition of "delivery", but I have no idea what their actual rules are. We also (the previous seller and I) were never able to figure out last time what had happened or why it got sent back, but I suppose that's quite possible this time, too. Different seller now. I don't particularly think my local branch will do anything this time other than the same playing dumb that they did last time; they already refused to give me more direct information and claimed there was no way for them to know what had happened, which doesn't seem right somehow.
Clearly there is some real incompetence going on here. I've already started getting everything by UPS/Fedex when that's possible, but again, it isn't always. What can I really do to fix this situation and get the post office to stop treating delivery as optional?