Internet connection is not working properly but Comcast says it isn't them. Help!
February 24, 2010 9:17 AM Subscribe
My internet connection has always had issues, but recently those issues have gotten exponentially worse. Comcast is the only constant in this equation, but they claim that the signal they're sending is strong! I need it fixed ASAP, what can I try?
posted by etherealclarity to computers & internet (16 answers total) 3 users marked this as a favorite
I've been experiencing a very frustrating problem for several years now, and in the last few days it has gotten exponentially worse.
From time to time, my connection to the internet seems to go down. I have comcast broadband as my ISP, a Netgear wireless router, and several connected items (2 PCs, occasionally 1 laptop, a Wii, and an Xbox 360 - the PCs and Xbox are connected to the router via an ethernet cable, and the rest connect wirelessly). When my connection appears to go down, all of my devices are affected, but the modem still shows a connection and a signal. Usually if I unplug the router and plug it back in, it solves the problem temporarily, but sometimes its less than an hour before the connection goes down again. Sometimes I don't do anything and the connection appears to restore itself within a minute or two, but usually I have to reset the router. When the downtime fixes itself, I often will get a "connection to the server has been reset" error during the downtime.
You would think that the weak point here would be the wireless router, but I have tried two different routers and two different router brands (my previous router was a Linksys), and the same issue occurs on both. In fact, I used to live in an apartment that is downstairs in my building, and the problem occured there as well, with two different modems! I seemed to not experience the problem when I plugged the modem directly in to the computer, which would also point to the router, but then why would I experience the same problem with different brands and models of routers?
So the problem is the same despite different devices, different routers, different locations, and different modems. The only constant has been Comcast, but when I call them they swear up and down that the signal strength is strong and that I shouldn't be experiencing problems.
That brings us to the last few days, when things have gotten much worse. I am now experiencing connection drop-offs (the ones that fix themselves) every 2-3 minutes, and when the internet is up, the speed is extremely slow. I also tried plugging two separate PCs directly in to the modem, one by one, and it can't even get a connection at all, not even a bad one. Once again, Comcast swears its not their signal (and they're sending a technician out next week) but it's making life pretty painful right now and tomorrow I need to have the ability to work from home.
Can anyone please give me any advice? Help!