Why don't bar managers interact with customers?
May 10, 2009 12:34 PM Subscribe
Why do I never see bar managers/owners meet-and-greeting the customers?
posted by RobinFiveWords to Society & Culture (14 answers total) 1 user marked this as a favorite
I live in Chicago and frequent north-side sports bars and reasonably-priced lounges. I know that many of these bars serve hundreds or perhaps thousands of customers in a single night, and no one is going to glad-hand the customers in a jam-packed bar. In some places and on some days, though, there will be just a handful of customers. And when a party starts running up a tab of several hundred dollars, it seems odd that a representative of the venue wouldn't stop by just to show appreciation for the business.
lists dozens of responsibilities of a bar manager, and interacting with customers is barely mentioned. In many restaurants, the manager or owner makes a point of visiting every table. Restaurants look to build relationships. Why don't bars take the same approach?