Are third-party vendors available to support a Fonality PBXtra system?
March 13, 2009 8:10 AM Subscribe
We need help breaking free from Fonality's annual service contract - are there third party vendors who provide support or will we need to move to another system?
We purchased a Fonality PBXtra phone system (which is Asterisk-based) about a year ago. We're coming to the end of our service contract and are trying to decide whether we need to renew.
I have been EXTREMELY unhappy with the quality and timeliness of their technical support, but I also am afraid to go without any sort of support at all.
Their service agreements only allow for annual support, not a case-by-case basis. For the 2 to 3 times per year when all hell breaks loose, I cannot be without support as I know little to nothing about Asterisk.
What this boils down to is: is there anyone else who provides support for Fonality? Or are we stuck?
Since we only purchased this system a year ago, I would really rather not have to eat crow and buy a new system. If that's what it takes though - I'm mildly entertaining the idea. Are there any other "plug-and-play" type Asterisk based systems similar to Fonality?