I really need to solve this.
September 12, 2008 12:35 PM Subscribe
Help me finally put an end to my former insurance company's autobilling and get a refund!
posted by visual mechanic to Health & Fitness (6 answers total)
I previously lived in Maryland and was enrolled with Carefirst Bluechoice under an individual healthcare plan because I'm self-employed. Then I got into grad school at UCLA, and they had a healthcare program that I enrolled in in 9/2007. I sent a letter to Carefirst Bluechoice saying I wanted to terminate coverage as I would be covered at UCLA.
I got billed again. I was set up with autobill on a credit card. So I called my customer service number. They said they can't take care of that, but send another letter. So I sent another letter. I continue to be billed. This is over $900 a month! I have sent 4 letters in total, emailed countless times, been on the phone countless times, been given more numbers of direct supervisors who I leave messages for and get no calls back from.
Yes, it's been a full year of trying now and I still get billed. I've not submitted any claims to them. I'm covered elsewhere!
I also disputed the charges with my credit card company and sent a copy of all my cancellation letters as proof. But my dispute was overturned by the credit card company. (They aren't there to protect you, people!)
My question is....
WHAT CAN I DO? It has occurred to me recently that I should have cancelled the credit card. The date expires this month so that is water under the bridge.
I can't find a number or an address online that will give me someone who can solve this mess for me. Please, any advice would be greatly appreciated. I need to get this money back.