How can I kill a Norton AntiVirus 2007 install that's slowing a PC to a crawl?
October 29, 2006 6:14 AM Subscribe
Norton Antivirus 2007 is killing my wife's PC (I think). How do I get in there and disable/uninstall it. And what should I use instead?
posted by wheat to computers & internet (27 answers total) 7 users marked this as a favorite
My wife's Dell PC (Inspiron 5100, WinXP Home Edition, Pentium 4) has been happily running Norton Antivirus 2003. Her virus definition subscription ran out, and it cost the same to update the definitions an to upgrade to Antivirus 2007, so I went for it. Now she's suffering through slow restarts, slow launches, and explorer.exe crashes (eating up 100% of the processor after it's been running for any length of time). I can't even get a clean shutdown. I finally have to just power it off.
What can be done? I've tried in vain to pull up the control panel so I can uninstall Norton. Is there a command-line way to do so (I'm familiar with bash, but much less so with DOS)? Is there a way to start it up in safe mode so I can try to fix things?
If I determine this is the problem (and it seems to be--I haven't modified anything else), what should I run instead? This is an older laptop. I need something that won't eat up all the processor.