I am coming for you, FUN_2_USA.
July 22, 2018 9:25 PM Subscribe
Is there a way to contact Amazon.ca directly to complain in detail about a seller?
On April 13th of this year, I ordered a used book from Amazon.ca from FUN_2_USA. FUN_2_USA had a very poor rating (which has gotten considerably worse in the last 100 days) but the book was very hard to find and was priced very low, so I took my chances. The book never arrived. I emailed FUN_2_USA in early July to ask for a refund, and I received a message from them on July 5th saying the book "was at my local post office" and to wait "6 to 9 business days" for its delivery. When the book didn't arrive, I emailed the FUN_2_USA again on July 20th asking for a refund and have received no response.
Tonight I looked into filing a claim against FUN_2_USA and found that the deadline for filing an A to Z claim or leaving negative feedback was July 12th. Of course, if the book had been at my local post office it would make no sense that it would take a further 6 days to arrive, so I realize now that FUN_2_USA told me to wait those extra days to string me along so it would be too late to file an A to Z claim or leave negative feedback. I thought at the time that the email was odd in several respects but stupid me decided to give FUN_2_USA the benefit of the doubt before taking action....
How can I report FUN_2_USA to Amazon.ca? I've looked on Amazon itself and googled but every time I click on links about contacting them I wind up back on the page that tells me to email the seller directly. There must be a way to contact Amazon.ca and tell them this story. Objectively the price of the book plus the shipping was a very small amount of money, but no amount of money is small to me at the moment and I am very angry about having been ripped off and deliberately played, and I would like to get this company kicked off Amazon entirely so they can't do this to other people. Advice?
On April 13th of this year, I ordered a used book from Amazon.ca from FUN_2_USA. FUN_2_USA had a very poor rating (which has gotten considerably worse in the last 100 days) but the book was very hard to find and was priced very low, so I took my chances. The book never arrived. I emailed FUN_2_USA in early July to ask for a refund, and I received a message from them on July 5th saying the book "was at my local post office" and to wait "6 to 9 business days" for its delivery. When the book didn't arrive, I emailed the FUN_2_USA again on July 20th asking for a refund and have received no response.
Tonight I looked into filing a claim against FUN_2_USA and found that the deadline for filing an A to Z claim or leaving negative feedback was July 12th. Of course, if the book had been at my local post office it would make no sense that it would take a further 6 days to arrive, so I realize now that FUN_2_USA told me to wait those extra days to string me along so it would be too late to file an A to Z claim or leave negative feedback. I thought at the time that the email was odd in several respects but stupid me decided to give FUN_2_USA the benefit of the doubt before taking action....
How can I report FUN_2_USA to Amazon.ca? I've looked on Amazon itself and googled but every time I click on links about contacting them I wind up back on the page that tells me to email the seller directly. There must be a way to contact Amazon.ca and tell them this story. Objectively the price of the book plus the shipping was a very small amount of money, but no amount of money is small to me at the moment and I am very angry about having been ripped off and deliberately played, and I would like to get this company kicked off Amazon entirely so they can't do this to other people. Advice?
This post was deleted for the following reason: hey sorry, but this is a bit too much like a review site / googlebomb post rather than a straightforward "how do I deal with this issue" question -- taz
Response by poster: I've done as you suggested and told Amazon what I think about that page/business, cgg.
Any other ideas as to what I can do are welcome.
posted by orange swan at 9:47 PM on July 22, 2018
Any other ideas as to what I can do are welcome.
posted by orange swan at 9:47 PM on July 22, 2018
Don't feel too constrained by Amazon's contact system. It might be slightly different in Canada, but I strongly suspect it isn't. Go to the Help/Need More Help?/Contact Us options and find some option that seems vaguely descriptive (if possible) that DOESN'T shunt you back to the seller, even if it involves a contact that claims to not be about that particular order or about an order at all. Give the order details in the actual message and explain what happened.
They try to filter people as much as possible into the right boxes, but I've discovered that at least in the US this does not mean they're not capable of handling inquiries that actually don't fit the box they were submitted under, and I don't think that the Canadian site will be different in this regard. Obviously try to use the right categories when you can, but if you can't fit into the right box, send it anyway.
posted by Sequence at 9:49 PM on July 22, 2018 [1 favorite]
They try to filter people as much as possible into the right boxes, but I've discovered that at least in the US this does not mean they're not capable of handling inquiries that actually don't fit the box they were submitted under, and I don't think that the Canadian site will be different in this regard. Obviously try to use the right categories when you can, but if you can't fit into the right box, send it anyway.
posted by Sequence at 9:49 PM on July 22, 2018 [1 favorite]
Sorry if you've tried this already:
Manage Your Account > Contacting Customer Service & clicking the "Contact Us" button? The next page has three panels:
In the #1 window, What can we help you with, choose "Non-order related"
In the #2 window, Tell us more about your issue, select your issue (Problem with an order) and select issue details (shipping or delivery issues)
In the #3 window, How would you like to contact us? choose either phone or chat
Choosing phone brings you to a new screen for your phone info (oh yeah, they'll be calling you), while choosing chat pops open a live chat window and you can click the box at the bottom to have the transcript e-mailed to you.
Yes, the first and second responses contradict one another, but it's the confuse-a-cat technique to make the two contact options appear.
Worse comes to worst, make out like you're going to close your account until the chat window option opens.
posted by Iris Gambol at 9:51 PM on July 22, 2018 [10 favorites]
Manage Your Account > Contacting Customer Service & clicking the "Contact Us" button? The next page has three panels:
In the #1 window, What can we help you with, choose "Non-order related"
In the #2 window, Tell us more about your issue, select your issue (Problem with an order) and select issue details (shipping or delivery issues)
In the #3 window, How would you like to contact us? choose either phone or chat
Choosing phone brings you to a new screen for your phone info (oh yeah, they'll be calling you), while choosing chat pops open a live chat window and you can click the box at the bottom to have the transcript e-mailed to you.
Yes, the first and second responses contradict one another, but it's the confuse-a-cat technique to make the two contact options appear.
Worse comes to worst, make out like you're going to close your account until the chat window option opens.
posted by Iris Gambol at 9:51 PM on July 22, 2018 [10 favorites]
Iris Gambol has it, that always works. They hide it pretty well but it is a direct chat line to Amazon.
posted by fshgrl at 11:00 PM on July 22, 2018
posted by fshgrl at 11:00 PM on July 22, 2018
Assuming you paid with a credit card, there is possibly still time to reverse the charges via your credit card company. Since Amazon handles payments, I bet they terminate merchants with too many chargebacks.
posted by exogenous at 4:19 AM on July 23, 2018 [1 favorite]
posted by exogenous at 4:19 AM on July 23, 2018 [1 favorite]
Call your credit card company and ask them to process a refund because the seller did not ship the goods, and lied about the delivery. Shame about the book.
posted by theora55 at 5:49 AM on July 23, 2018
posted by theora55 at 5:49 AM on July 23, 2018
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posted by cgg at 9:34 PM on July 22, 2018