Can you help me troubleshoot my frustrating VPN problems?
March 31, 2011 7:37 AM Subscribe
I'm having trouble getting both Outlook and general internet to work at the same time when connected to my company VPN on my MacBook Pro.
posted by misskaz to Computers & Internet (9 answers total)
I have a company-issued MacBook Pro running OS X 10.6.7. I am connecting using the built-in VPN client. I am pretty much the only Mac user in my office.
The first few times I worked from home, I had no problems. Then I wasn't able to work from home for a while due to travel, days off, and meetings. Now I'm back to working from home one day a week and suddenly for the past two weeks I have had annoying VPN issues.
Essentially, I cannot find the setting that will allow BOTH Outlook (and Remote Desktop Connection) and general internet to work at the same time. Since I'm a social media manager, having general internet access is a pretty big deal, so this isn't that I want to be able to do personal stuff while I'm on the clock. I've informed my boss, who is also the IT Director, of my issues but he is crazy overworked and this just isn't something he can spend hours on at the moment. Because I'm the only Mac user, fixing stuff like this involves a lot of research and trial and error on both our parts. I have googled for a solution but must not know the right search terms because I haven't come up with anything.
Basically, I've played around with the VPN advanced settings (per my boss' direction) and come to the following conclusions:
If "All traffic over VPN" is left unchecked, Outlook and RDC will not connect, but I can get other web traffic (Firefox, Tweetdeck, etc.)
If "All traffic over VPN" is checked, Outlook and RDC will connect, but all other web traffic times out.
I am hoping the geniuses of AskMe will be able to help me. Is there some setting on my home router that could be the problem? I have the problem both when connected via AirPort or ethernet. Or is it a setting back at the office that my boss will need to adjust? Or is there something within my Outlook or VPN settings that should be changed?