How to upload info to Covered California website

December 19, 2015 2:34 PM

Howdy. The good news is that I've finally been accepted for health insurance via Covered California. The bad news is that it's for 90 days only because the program needs additional information. I can mail it (nope), fax it (prefer not to) or upload it (yay). Only problem is, the user interface is fairly sucky. I cannot find the mystery link to uploading information. Maybe it's me, maybe it's the site. Either way, would be grateful for a link or explanation if you know how to perform file uploading magic.
posted by Bella Donna to Computers & Internet (10 answers total)

Did you try the live help?
posted by Foci for Analysis at 2:39 PM on December 19, 2015 [1 favorite]

Response by poster: Yup. Was dead.
posted by Bella Donna at 3:09 PM on December 19, 2015

As I recall, there should be a page with line items of what they need you to submit, with an upload button that pops up a window to select your files. The link to this page will either be in your 'secure mailbox' (link in upper right next to 'my account') where they tell you what documentation they need, or on the lower right side under actions. You can also click on 'personal information' from the main page after you log in.
posted by ananci at 3:10 PM on December 19, 2015

Does this still apply? (Crazy that something so easy should require a 5 page job aid...)
posted by cecic at 3:11 PM on December 19, 2015

I cursed a lot when updating my coverage. So I'll curse in sympathy w. you now.

Google suggests the Contact Us page for info about Submitting Documents. (I don't mean to be insulting if you've already tried this and found it to be a dead end.)
posted by puddledork at 3:12 PM on December 19, 2015

Try the steps at this link. It appears to be a known issue.
posted by rakaidan at 3:12 PM on December 19, 2015

Response by poster: I knew the Hive Mind could help me. Thanks for all the suggestions! Alas, I'm now locked out of my account. Sigh. Once I get that fixed tomorrow, I'll see which advice worked for me and come back to mark the best answers.
posted by Bella Donna at 8:46 PM on December 19, 2015

A lot of email programs can send attachments to a fax number, if that might help.
posted by CathyG at 11:08 AM on December 20, 2015

Best answer: You can send faxes from some Kinkos, Fedex offices, and mom and pop UPS stores, should you want to route around the damaged web site.
posted by zippy at 11:11 AM on December 21, 2015

Response by poster: Thanks for all the help. In the end I mailed in my docs, which didn't work. So now I am faxing them. Thanks, all!
posted by Bella Donna at 4:13 PM on March 5, 2016