Getting back money that Ticketmaster stole
July 27, 2008 6:39 AM   Subscribe

How do I get a refund for a magazine that Ticketmaster forced upon me?

I bought tickets from Ticketmaster, and ended up with a subscription to a magazine in addition to overpriced tickets.

On this page, it says that information about a refund will be sent via a postcard. Well I haven't seen a postcard, but I did get an issue of the magazine. (It also says that charging me automatically for a magazine I don't want it is a "benefit"....)

Does anyone know the magic phrase printed on the missing postcard to get a refund?

Thanks.
posted by o0dano0o to Media & Arts (7 answers total)
 
This would be a great post on The Consumerist.
posted by theora55 at 6:44 AM on July 27, 2008


Call Customer Service.
posted by ootsocsid at 7:12 AM on July 27, 2008


I assume you paid via credit card; you might want to try disputing the charge through the card issuer or getting a phone number for the subscription agent off your statement and contacting them that way. I just realized that mechanism is probably how we ended up with a subscription to People; I was going to cancel it but my wife reads it enough that we decided to keep it, as she was buying one most weeks at the grocery store anyway. It does kind of piss me off that Ticketmaster has added that to all the other nefarious shit they do.
posted by TedW at 7:14 AM on July 27, 2008


Have you called Ticketmaster? Or Entertainment Weekly?
posted by Loser at 7:18 AM on July 27, 2008


Thanks for the help everyone.

Guess I should have searched le goog a bit more.

I was able to cancel the subscription here.

Still, I can't get over them calling it a benefit...
posted by o0dano0o at 7:38 AM on July 27, 2008


How much did you pay for the magazine? It doesn't say anywhere on the page.
posted by MegoSteve at 8:12 AM on July 27, 2008


It's not clear to me that you're actually paying for this subscription. In fact, it sounds like you're getting the first year free and just need to not renew.
posted by mkultra at 12:19 PM on July 27, 2008


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