What do I do about failure of email service?

November 15, 2024 1:47 AM

I set my mother's email up in 2004 through easily.co.uk, using a named domain. It's been fine since then, but she has not received emails for the last two days on any devices, and sending a test one to her fails. Payments are up to date. Logging into Easily and trying to get into webmail that way gives a message saying server is down. Emailing easily support or billing bounces back. No telephone number on their site. Found one elsewhere online but it doesn't work. Do I just accept this company has gone under?
posted by paduasoy to Computers & Internet (7 answers total)

Best answer: TrustPilot has a lot of good reviews about their customer service (with replies from the company) as recently as 19 hours ago (and the odd bad one but that was responded to as well). How recently have you tried contacting them? Potentially they've had some catastrophic server issues. Maybe try leaving a TrustPilot review as those seem to get a response?
posted by EndsOfInvention at 2:09 AM on November 15

Best answer: Interestingly there are a few 1-star reviews from the past week about email not working, but they have had responses from the company too so I don't think they have gone out of business.
posted by EndsOfInvention at 2:10 AM on November 15 [1 favorite]

Best answer: Is it possible that easily.co.uk has become easily.uk and something has gone wrong with some of the redirects / DNS?
posted by philsi at 2:13 AM on November 15 [1 favorite]

Response by poster: Thanks. Tried contacting them Wednesday, Thursday and this morning. Emails to support and billing bouncing back as of half an hour ago. I'll have a look at Trust Pilot.
posted by paduasoy at 2:15 AM on November 15

Best answer: If you do end up wanting to jump ship, I've found Fastmail's performance, availability and tech support to be uniformly excellent for the 11 years I've been using them.
posted by flabdablet at 4:16 PM on November 15

Response by poster: Thanks, and philsi in particular - ruminating on this in the small hours, I realised I'd emailed [e-mail] and it is now easily.uk ... Not at my most intellectual at the moment for family illness reasons, so I was being somewhat dim (and overly catastrophising). I emailed them, they replied promptly and it has now been resolved. Thanks again, all, for helping. Thanks flabdadlet too for the recommendation, which I need for other reasons.
posted by paduasoy at 12:45 AM on November 16 [1 favorite]

This is something else but this is what happened to me:

My son has a gmail account. I have an optimum account. We live in the same house so we don't really email back and forth, until his car was smashed while parked (I am the technical owner of the car and the insurance holder). We were emailing documents but they weren't arriving from his end; though he would receive mine.

Long story short.... checking my email settings and somehow, I have no idea how, gmail was blocked on my end. I unchecked the block, and ta da, we can email back and forth again.

I have no idea how gmail was blocked on my end, but now I know how to check what is or isn't blocked.
posted by annieb at 3:41 PM on November 17