Amazon fresh mistakenly delivered to my address
July 28, 2021 7:11 PM Subscribe
Five heavy grocery bags from Whole Foods / Amazon fresh were erroneously delivered to my address. There’s got to be $300 worth of food in there. There is no indication on any of the bags where it was supposed to go, but each bag has a QR code. I can’t figure out how to report to Amazon that these bags were delivered to the wrong address. Help?
This sounds like it is really not your problem. The rightful owner will complain and Amazon will replace or refund. You’ve already made a reasonable effort, in spite of them making it deliberately difficult to contact them. Why waste more of your time to benefit one of the wealthiest companies in history?
You need to give it back if you’re asked to; refusing to return an errant delivery is theft. But make Amazon do the work. (And for perishables, they’re not going to want them back)
posted by qxntpqbbbqxl at 7:26 PM on July 28, 2021 [33 favorites]
You need to give it back if you’re asked to; refusing to return an errant delivery is theft. But make Amazon do the work. (And for perishables, they’re not going to want them back)
posted by qxntpqbbbqxl at 7:26 PM on July 28, 2021 [33 favorites]
If you are in a neighborhood facebook group or next door, I've seen many people post "hey, I've got a huge order of Amazon Fresh by mistake. Did anyone order this and identify the contents so that it gets to the right person?"
posted by tipsyBumblebee at 7:33 PM on July 28, 2021 [10 favorites]
posted by tipsyBumblebee at 7:33 PM on July 28, 2021 [10 favorites]
Fridge the perishables if you want them, keep the other stuff together. Seems plausible that they won’t go through the trouble of picking up, but give it a couple days.
posted by supercres at 7:45 PM on July 28, 2021 [1 favorite]
posted by supercres at 7:45 PM on July 28, 2021 [1 favorite]
Amazon definitely isn't going to ask for this food back (and, indeed, almost certainly won't even accept it back from you).
It's yours to eat if you want it, donate it or give it away if you don't.
posted by kickingtheground at 7:55 PM on July 28, 2021 [40 favorites]
It's yours to eat if you want it, donate it or give it away if you don't.
posted by kickingtheground at 7:55 PM on July 28, 2021 [40 favorites]
There should be a surname near the QR Code. The destination should be pretty darn close to yours if the driver somehow figured that's your door. In fact, I just looked at my Amazon Fresh delivery label from last week, and it has my full address on it, along with QR code, weight, delivery window, and bunch of other info.
You *can* get an Amazon chat support session and see if they can at least refer you to the local distribution center who may give you a callback. Last time I lost a 24-can pack out of my order (the deliverer claimed it wasn't on the vehicle) and I sent a support request, I got a callback within 10-15 minutes. I told them just refund me as I am going to put in a new order next week, no need to make another driver come out to deliver one pack of soda. They seem happy for that.
But it's pretty obvious Amazon will NOT take any of the food back. They don't have the "chain of custody" any more. They'll write it off as a loss. Your neighbor (who actually ordered the stuff) will likely file for a refund, and AMazon will probably give it to them.
Personally, I'd keep it for a day or two, but it's yours if you want it.
posted by kschang at 8:05 PM on July 28, 2021 [4 favorites]
You *can* get an Amazon chat support session and see if they can at least refer you to the local distribution center who may give you a callback. Last time I lost a 24-can pack out of my order (the deliverer claimed it wasn't on the vehicle) and I sent a support request, I got a callback within 10-15 minutes. I told them just refund me as I am going to put in a new order next week, no need to make another driver come out to deliver one pack of soda. They seem happy for that.
But it's pretty obvious Amazon will NOT take any of the food back. They don't have the "chain of custody" any more. They'll write it off as a loss. Your neighbor (who actually ordered the stuff) will likely file for a refund, and AMazon will probably give it to them.
Personally, I'd keep it for a day or two, but it's yours if you want it.
posted by kschang at 8:05 PM on July 28, 2021 [4 favorites]
Amazon won't ask for the food back, so keep it if you want it, or donate it to a food bank or homeless shelter if you are able and inclined. If the perishables were warm, toss them. The dry grocery items should be fine regardless.
posted by fedward at 8:18 PM on July 28, 2021 [7 favorites]
posted by fedward at 8:18 PM on July 28, 2021 [7 favorites]
If the goods are delivered "in error" or as a result of "third party fraud" then Amazon are legally entitled to ask for them to be returned, at their expense and minimum hassle to the recipient. Amazon almost certainly won't, but other companies may treat this differently. If this was a Lexus rather than some groceries, the company would no doubt be less likely to just write it off!
posted by Lanark at 1:40 AM on July 29, 2021 [1 favorite]
posted by Lanark at 1:40 AM on July 29, 2021 [1 favorite]
Just as a note, amazon does take a picture of its deliveries for the account, and I have hunted down the address by a picture of the front porch when I had packages not show. It's usually on the same block! Leaving them outside for a bit during the day may bring out the appropriate owner or someone who steals, but either way it's not your problem and not benefiting from the food, if your uncomfortable with that.
Last time something was not delivered correctly to me it was across the street, and it was swiped by some kids who ran off before I got there. 2 minutes too slow I guess. Amazon resent the order no problem.
posted by AlexiaSky at 4:30 AM on July 29, 2021 [1 favorite]
Last time something was not delivered correctly to me it was across the street, and it was swiped by some kids who ran off before I got there. 2 minutes too slow I guess. Amazon resent the order no problem.
posted by AlexiaSky at 4:30 AM on July 29, 2021 [1 favorite]
Response by poster: Thanks guys. I truly don’t care about Amazon and was worried that the person who ordered these would be SOL and out $200 and so I thought that if I told Amazon that they were erroneously delivered they would be able to get a refund.
posted by pintapicasso at 4:31 AM on July 29, 2021 [2 favorites]
posted by pintapicasso at 4:31 AM on July 29, 2021 [2 favorites]
was worried that the person who ordered these would be SOL and out $200
Don't worry too much about it. I've been doing grocery delivery all of COVID, twice have had Amazon Fresh deliver my order to another house, I had a refund immediately both times. I've had other people's order show up at my house for both amazon and walmart grocery, both times I was expecting a delivery, I just got someone else's. Both of those times I got immediate refunds as well.
So that's three immediate refunds from Amazon and one immediate refund from Walmart. They clearly do not push back on these refund requests.
posted by magnetsphere at 6:58 AM on July 29, 2021 [5 favorites]
Don't worry too much about it. I've been doing grocery delivery all of COVID, twice have had Amazon Fresh deliver my order to another house, I had a refund immediately both times. I've had other people's order show up at my house for both amazon and walmart grocery, both times I was expecting a delivery, I just got someone else's. Both of those times I got immediate refunds as well.
So that's three immediate refunds from Amazon and one immediate refund from Walmart. They clearly do not push back on these refund requests.
posted by magnetsphere at 6:58 AM on July 29, 2021 [5 favorites]
>>was worried that the person who ordered these would be SOL and out $200
Oh, don't worry. Amazon is generally VERY receptive to issuing refunds, esp. if the whole shipment went missing. There is a good margin in this business, and people who order stuff often order every week, and they'd rather lose a shipment than lose a customer. Obviously, one can only do this every "once in a while" before they get suspicious and cancel the account altogether.
The delivery folks who took photos often NOT include any identifiable landmarks, which only hurt themselves. Generally I look for a number to include in my photo (back when I was doing delivery myself) or if the door is very identifiable (special flower pots or decorations) that makes the door unique.
posted by kschang at 7:41 AM on July 29, 2021 [1 favorite]
Oh, don't worry. Amazon is generally VERY receptive to issuing refunds, esp. if the whole shipment went missing. There is a good margin in this business, and people who order stuff often order every week, and they'd rather lose a shipment than lose a customer. Obviously, one can only do this every "once in a while" before they get suspicious and cancel the account altogether.
The delivery folks who took photos often NOT include any identifiable landmarks, which only hurt themselves. Generally I look for a number to include in my photo (back when I was doing delivery myself) or if the door is very identifiable (special flower pots or decorations) that makes the door unique.
posted by kschang at 7:41 AM on July 29, 2021 [1 favorite]
Enjoy! Pretty much the definition of not your problem.
posted by Ahmad Khani at 11:53 AM on July 29, 2021
posted by Ahmad Khani at 11:53 AM on July 29, 2021
This thread is closed to new comments.
posted by gemutlichkeit at 7:18 PM on July 28, 2021