Cannot log in to Weebly site with Chrome
August 27, 2020 6:00 PM Subscribe
This is a real mystery, because the problem only happens in Chrome on MY computer. I can log in normally on my husband's computer, which is exactly the same iMac.
I'm trying to edit a website hosted on Weebly. I have previously been able to log in with Chrome, but about a week ago I started getting "An error has occurred. Please try again." at the screen where I input the email address.
I have contacted Weebly support and completed their suggestions with no luck:
Cleared cache, closed and reopened Chrome.
Tried incognito mode.
Support suggested using an alternative browser (Firefox) which works fine, as does Safari. The real mystery is why I can log in via Chrome on my husband's iMac, the same model/year as mine running the same version of Chrome (the most current one).
I have turned off and rebooted my computer.
I can log in normally with Firefox and Safari, so I'm not locked out of editing the site. I would like to figure out why I can't log in with Chrome. This is really bugging me. What else can I try?
I'm trying to edit a website hosted on Weebly. I have previously been able to log in with Chrome, but about a week ago I started getting "An error has occurred. Please try again." at the screen where I input the email address.
I have contacted Weebly support and completed their suggestions with no luck:
Cleared cache, closed and reopened Chrome.
Tried incognito mode.
Support suggested using an alternative browser (Firefox) which works fine, as does Safari. The real mystery is why I can log in via Chrome on my husband's iMac, the same model/year as mine running the same version of Chrome (the most current one).
I have turned off and rebooted my computer.
I can log in normally with Firefox and Safari, so I'm not locked out of editing the site. I would like to figure out why I can't log in with Chrome. This is really bugging me. What else can I try?
Do you have any Chrome extensions installed on your computer that aren't installed on your husband's?
posted by JackBurden at 6:18 PM on August 27, 2020
posted by JackBurden at 6:18 PM on August 27, 2020
Response by poster: maxwelton: It is a Weebly error message.
JackBurden: I have disabled all Chrome extensions on my computer. That didn't solve the problem. Do I need to actually uninstall them?
posted by Joleta at 6:39 PM on August 27, 2020
JackBurden: I have disabled all Chrome extensions on my computer. That didn't solve the problem. Do I need to actually uninstall them?
posted by Joleta at 6:39 PM on August 27, 2020
Any chance you're using an autofill entry to fill in the email address? If so, don't use it, type it out fully. There could be a space at the beginning or end and Weebly isn't trimming it.
posted by deezil at 6:55 PM on August 27, 2020 [1 favorite]
posted by deezil at 6:55 PM on August 27, 2020 [1 favorite]
Response by poster: deezil: I tried typing out the email, but that didn't solve the problem.
posted by Joleta at 6:04 AM on August 28, 2020
posted by Joleta at 6:04 AM on August 28, 2020
This thread is closed to new comments.
posted by maxwelton at 6:15 PM on August 27, 2020