Getting data off of an iPhone with a broken screen
June 22, 2020 11:54 AM Subscribe
How can I interact with an old iPhone with a broken screen to get data off of it?
Welp, my wife's iPhone SE got wet and now the screen will not turn on or (as far as I can tell) respond to touches. The device still rings when you call it, but I can't plug it into a computer and get data off of it -- I think because I need to enter the passcode before it will recognize it. iCloud isn't turned on for photos (/facepalm) so there's a lot of stuff on there we'd want to get off before replacing it.
What options are there? My first thought is that maybe there's some kind of KVM we could use with a lightning cable. I know there are ways to hook up external monitors for example, but I'm not seeing a good way to control it at the same time. And presumably bluetooth is out because we'd need to interact with the device to make the initial connection.
Welp, my wife's iPhone SE got wet and now the screen will not turn on or (as far as I can tell) respond to touches. The device still rings when you call it, but I can't plug it into a computer and get data off of it -- I think because I need to enter the passcode before it will recognize it. iCloud isn't turned on for photos (/facepalm) so there's a lot of stuff on there we'd want to get off before replacing it.
What options are there? My first thought is that maybe there's some kind of KVM we could use with a lightning cable. I know there are ways to hook up external monitors for example, but I'm not seeing a good way to control it at the same time. And presumably bluetooth is out because we'd need to interact with the device to make the initial connection.
Can't you use TouchID to authenticate the phone for synching to your computer?
posted by slkinsey at 12:21 PM on June 22, 2020
posted by slkinsey at 12:21 PM on June 22, 2020
Here's a pretty good rundown of your options. You might be out of luck entirely since the screen doesn't work.
Apparently plugging in a mouse won't work without an accessibility setting, and using a keyboard used to work but now won't, because cops were using that loophole to brute-force peoples' passcodes.
posted by neckro23 at 2:37 PM on June 22, 2020
Apparently plugging in a mouse won't work without an accessibility setting, and using a keyboard used to work but now won't, because cops were using that loophole to brute-force peoples' passcodes.
posted by neckro23 at 2:37 PM on June 22, 2020
Can't you simply connect it to your laptop or PC, fire up iTunes, and back it up? Then restore the backup to your replacement? You shouldn't lose any music, data or photos and you don't need to unlock the phone to back it up; I just plugged mine in and backed it up in iTunes without ever unlocking it as a test, worked fine.
It's true that you can't navigate to the photos folder in Windows Explorer without unlocking it, but taking a backup seems to not care that it's locked. At least on my iPhone X; you said yours was older so YMMV.
posted by SquidLips at 9:28 PM on June 22, 2020
It's true that you can't navigate to the photos folder in Windows Explorer without unlocking it, but taking a backup seems to not care that it's locked. At least on my iPhone X; you said yours was older so YMMV.
posted by SquidLips at 9:28 PM on June 22, 2020
Best answer: This happened to me and nothing with connecting it to my computer worked because it all depended on interacting with the screen. I took it to Verizon to transfer all the data and that wouldn’t work since I hadn’t backed it up. I ended up getting the screen repaired at a local shop for about $60 and it was worth it for me! Still using my old iPhone (and have backed up photos to the cloud.)
posted by buttonedup at 6:08 AM on June 23, 2020
posted by buttonedup at 6:08 AM on June 23, 2020
Best answer: Without typing in the code there isn’t anyone (you, Apple, the FBI, the NSA, the Chinese equivalent of the FBI/NSA, etc.) can do to get into the phone, by design.
The comment up stream about backing it up is from someone who likely hasn’t updated in some time, since their phone is still in the state where other people (like the cops) can just back up their phone and get at the information.
Fixing the screen is going to the best route toward.
posted by sideshow at 12:06 AM on June 24, 2020
The comment up stream about backing it up is from someone who likely hasn’t updated in some time, since their phone is still in the state where other people (like the cops) can just back up their phone and get at the information.
Fixing the screen is going to the best route toward.
posted by sideshow at 12:06 AM on June 24, 2020
This thread is closed to new comments.
posted by bleep at 12:13 PM on June 22, 2020